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Article Number - 28B98E163738


Vol.12(4), pp. 29-39 , April 2017
DOI: 10.5897/INGOJ2016.0300
ISSN: 1993-8225



Article

Changes and satisfaction of microfinance clients: A study on a coastal NGO in Bangladesh



Mohammed Mamun Rashid
  • Mohammed Mamun Rashid
  • Community Development Centre (CODEC), Plot No- 2, Road No-2, Lake Valley R/A Foy's Lake, Chittagong, Bangladesh
  • Google Scholar







 Received: 28 February 2016  Accepted: 09 March 2016  Published: 30 April 2017

Copyright © 2017 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0


This article intends to find out contributions of microfinance of one coastal NGO in Bangladesh and satisfaction of clients. It is found that 91.51% of microfinance clients are female and majority of the respondents (63.10%) received loans from three to eight times. A number of clients failed to succeed due to adverse effects of climate change and man-made tyrannies like nuisance of pirates at fishing grounds. However, in all, 42.44% of total clients are highly satisfied on services carried out by microfinance. 51.29% of them are moderately satisfied; and 6.27% are highly dissatisfied. This paper concludes that a significant number of microfinance personnel do not receive this program in an interesting way. The management should look into the possibilities of how the program can be made in an interesting manner. If the working situation is monotonous in nature, the quality of the program will never be in good shape.    

 

Key words: Behavior, client satisfaction, coastal communities, microfinance, well-beings.

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Water Resources Planning Organization (2005). Coastal Zone Policy 2005, Water Resources Planning Organization (WARPO), Ministry of Water Resources, Government of the People's Republic of Bangladesh.

 
 

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APA Mohammed Mamun Rashid (2017). Changes and satisfaction of microfinance clients: A study on a coastal NGO in Bangladesh. International NGO Journal, 12(4), 29-39.
Chicago Mohammed Mamun Rashid. "Changes and satisfaction of microfinance clients: A study on a coastal NGO in Bangladesh." International NGO Journal 12, no. 4 (2017): 29-39.
MLA Mohammed Mamun Rashid. "Changes and satisfaction of microfinance clients: A study on a coastal NGO in Bangladesh." International NGO Journal 12.4 (2017): 29-39.
   
DOI 10.5897/INGOJ2016.0300
URL http://academicjournals.org/journal/INGOJ/article-abstract/28B98E163738

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