Journal of Public Administration and Policy Research
Subscribe to JPAPR
Full Name*
Email Address*

Article Number - B65E8C464678

Vol.9(2), pp. 17-25 , May 2017
DOI: 10.5897/JPAPR2017.0402
ISSN: 2141-2480

Full Length Research Paper

Psychological contract fulfillment and its implication on performance of employees: The case of Asanko Gold Mine, Ghana

Jones Lewis Arthur
  • Jones Lewis Arthur
  • Department of Secretaryship and Management Studies, Sunyani Technical University, P. O. Box 206, Sunyani Ghana.
  • Google Scholar
Mildred Fogenpane Kolson
  • Mildred Fogenpane Kolson
  • Department of Secretaryship and Management Studies, Sunyani Technical University, P. O. Box 206, Sunyani Ghana.
  • Google Scholar

 Received: 10 April 2017  Accepted: 18 May 2017  Published: 31 May 2017

Copyright © 2017 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0

This study attempts at providing knowledge and further understanding into issues of Psychological Contract Fulfilment (PCF) and its implication (s) on performance of employees at Asanko Gold Mine. The research applied a case study in design, and quantitative methodologies. The research applied the mixed method to review data, and apply a household survey. The research focused on a population of 500 employees from Asanko Gold Mines and a sample of 188 respondents. Probability sampling used for the study involved a cluster that categorized staff of Asanko Gold Mine into the Departments of Mining, Finance, Processing, Environmental, Community Affairs, Exploration, and Organizational Capability. A moderate simple random sampling was applied to select respondents from each department. A purposive sampling approach was also used to intentionally select the heads of each department. The study identified PCF as a core value supporting organizational objectives at Asanko Gold Mine, Also, it was identified that an effective measure to improve productivity of employees will require a strong PCF policy since such measures could motivate employees to arrive at work early, produce to meet expected production levels, use time effectively, encourage voluntary contributions at work, as well as work to meet deadlines.


Key words: Psychological contract fulfillment, skills, productivity, gold mine, employer, employees.

Alcover CM, Rico R, Turnley WH, Bolino MC (2016). Understanding the changing nature of psychological contracts in 21st century organizations A multiple-foci exchange relationships approach and proposed framework. Organ. Psychol. Rev. 2041386616628333


Argyris C (1960). Understanding Organizational Behavior, Dorsey, Homewood, IL.


Baez J, De la Fuente A, Santos IV (2010). Do Natural Disasters Affect Human capital? An assessment Based on Existing Empirical Evidence.


Armstrong M (2006). Human resource management practice. London: Kogan page limited.


Asanko Gold (2016). Building a Mid-tier Gold Producer, 2016 Annual Report. Asanko Gold. (Assessed 30/03/2017).


Aselage J, Eisenberger R (2003). Perceived organizational support and psychological contracts: A theoretical integration. J. Organ. Behav. 24(5):491-509.


Bernard CI (1938). The Functions of the Executive. Cambridge, MA: Harvard University Press.


Beardwell J, Claydon T (2007). Human resource management: a contemporary approach. Pearson Education.


Best JW, Kahn JV (1998). Research in Education (Seventh ed.). New Jersey: Prentice Hall.


Bolino MC, Klotz AC, Turnley WH (2016). The implications of turning down an international assignment: a psychological contracts perspective. Int. J. Hum. Resour. Manage.pp.1-26.


Bordia S, Bordia P, Restubog SLD (2015). Promises from afar: a model of international student psychological contract in business education. Stud. Higher Educ. 40(2):212-232.


Carney D (1995). Implementing the Sustainable Rural Livelihoods Approach. DFID Natural Resource Advisers Conference, 5-9 July.


Cheung MF, Chiu WC (2005). Effects of psychological contract fulfillment, perceived organizational support, leader-member exchange, and work outcomes: A test of a mediating model. Hong Kong Polytechnic University: working paper.


Chibucos T (2004). Social Exchange Theory. T. Chibucos, T., R. Leite, Weis, D.(Eds.), Readings in Family Theory. Thousand Oaks: Sage Publications.


Cullinane N, Dundon T (2006). The psychological contract: A critical review. Int. J. Manage. Rev. 8(2):113-129.


Dries N, Forrier A, De Vos A, Pepermans R (2014). Self-perceived employability, organization-rated potential, and the psychological contract. J. Managerial Psychol. 29(5):565-581.


Dzodzi N (2006). Living in the shadow of the large dams: long term responses of downstream and lakeside communities of Ghana's Volta River Project. Leiden: Koninklijke Brill NV.


Festing M, Schäfer L (2014). Generational challenges to talent management: A framework for talent retention based on the psychological-contract perspective. J. World Bus. 49(2):262-271.


Fraenkel JR, Wallen NE (2000). How to design and evaluate research in education. Boston: McGraw-Hill.


Frankel LP, Otazo KL (1992). Employee coaching: The way to gain commitment, not just compliance. Employment Relat. Today, 19(3):311-320.


Gondo K, Gore SN, Sithole K (2016). Role of the psychological contract in employee retention for local authorities in Zimbabwe. J. Res. Bus. Manage.4(8):30-36.


Gray DE (2013). Doing Research in the Real World. Sage Publications Ltd.


Guest DE, Conway N (2002). Communicating the psychological contract: an employer perspective. Human Resour. Manage. J. 12(2):22-38.


Guest DE (2007). HRM and the worker: towards a new psychological contract? In P. Wright (Eds.). The Oxford Handbook of Human Resource Management Oxford UK: Oxford University Press. pp.128-146.


Heale R, Forbes D (2013). Understanding Triangulation in Research. Evid. Based Nurs. 16(4):98.


Hui C, Lee C, Rousseau DM (2004). Psychological contract and organizational citizenship behavior in China: investigating generalizability and instrumentality. J. Appl. Psychol. 89(2):311.


Jurek WR (1968). A study of the relationship between the psychological contract of routemen and their sales performance in eight selected laundry and dry cleaning companies (Doctoral dissertation, University of Colorado).


Levinson H, Price C, Munden K, Mando H, Solley C (1962). Men, management and mental Health. Cambridge, MA: Harvard University Press


Li Q, Amjath-Babu TS, Zander P (2016). Role of capitals and capabilities in ensuring economic resilience of land conservation efforts: A case study of the grain for green project in China's Loess Hills. Ecol. Indicators, 71:636-644.


Krejcie RV, Morgan DW (1970). Determining Sample Size For Research Activities. Educ Psychol Meas. 30(3):607-610.


Mano O (1994). The Differences between Barnared's and Simon's Concepts of Organization Equilibrium: Simon's Misunderstanding about Barnard's Intention. Econ. J. Hokkaido University, 23:13-28.


McDermott AM, Conway E, Rousseau DM, Flood PC (2013). Promoting effective psychological contracts through leadership: The missing link between HR strategy and performance. Hum. Resour. Manage. 52(2):289-310.


Metz I, Kulik CT, Cregan C, Brown M (2017). "The manager as employer agent: The role of manager personality and organizational context in psychological contracts", Pers. Rev. 46(1):136-153.


Moser C (2008). Assets and Livelihoods: A Framework for Assets-Based Social Policy. In C. Moser, & A. A. Dani (Eds.), Assets, Livelihoods, and Social Policy. Washington D.C.: IBRD/World Bank. pp. 43-84.


Ng TW, Feldman DC, Butts MM (2014). Psychological contract breaches and employee voice behaviour: The moderating effects of changes in social relationships. Eur. J. Work Organ. Psychol. 23(4):537-553.


Noe RA, Wilk SL, Mullen EJ, Wanek JE (2014). Employee Development: Issues in Construct Definition and Investigation of Antecedents. Improving Training Effectiveness in Work Organizations, ed. JK Ford, SWJ Kozlowski, K. Kraiger, E. Salas, and MS Teachout (Mahwah, NJ: Lawrence Erlbaum, 1997), pp.153-189.


Nwana OC (2008). Introduction to educational research. Ibadan: HEBN publishers plc.


Pate J, Scullion H (2016). The flexpatriate psychological contract: a literature review and future research agenda. Int. J. Hum. Resour. Manage. pp. 1-24.


Piccoli B, De Witte H (2015). Job insecurity and emotional exhaustion: Testing psychological contract breach versus distributive injustice as indicators of lack of reciprocity. Work Stress 29(3):246-263.


Rabstejnek CV (2008). Personal coaching for business persons: A plethora of choices. Leadership and Management in Engineering. 8(2):54-56.


Rayton BA, Yalabik ZY (2014). Work engagement, psychological contract breach and job satisfaction. Int. J. Hum. Resour. Manage. 25(17):2382-2400.


Restubog SLD, Zagenczyk TJ, Bordia P, Tang RL (2013). When employees behave badly: The roles of contract importance and workplace familism in predicting negative reactions to psychological contract breach. J. Appl. Soc. Psychol. 43(3):673-686.


Robson C (2011). Real World Research. West Sussex: John Wiley & Sons Ltd.


Roehling MV (1997). The origins and early development of the psychological contract construct. J. Manage. Hist. 3(2):204-217.


Rousseau DM (1989). Psychological and implied contracts in organisations. Employee Responsibilities Rights J. 2:121-139.


Rousseau D (1995). Psychological contracts in organizations: Understanding written and unwritten agreements. Sage Publications.


Schein EH (1978). Career Dynamics: Matching Individuals and Organizational Needs, Addison-Wesley, Reading, Mass.


Seeck H, Parzefall MR (2008). Employee agency: challenges and opportunities for psychological contract theory. Personnel Rev. Aug 1; 37(5):473-89.


Shore LM, Tetrick LE (1994). The psychological contract as an explanatory framework in the employment relationship. J. Organ. Behav. (1986-1998). P 91.


Simon H (1945). A study of Decision-making processes in administrative organizations. Administrative Behavior. New York: Free Press 4th Edition.


Stoner JS, Gallagher VC (2010). Who cares? The role of job involvement in psychological contract violation. J. Appl. Soc. Psychol. 40(6):1490-1514.


van den Berg M (2010). Household Income Strategies and Natural Disasters: Dynamic Livelihoods in Rural Nicaragua. Ecol. Econ. 69(3):592-602.


Treviqo AJ, Tilly C (2015). George C. Homans: History, Theory, and Method. Routledge.


Uprichard E (2013). Sampling: bridging probability and non-probability designs. Int. J. Soc. Res. Methodol. 16(1):1-11.


van den Heuvel S, Freese C, Schalk R, van Assen M (2017). How change information influences attitudes towards change and turnover intention: the role of engagement, psychological contract fulfillment, and trust. Leadership Organ. Dev. J. 38(3):398-418.


Vantilborgh T, Bidee J, Pepermans R, Willems J, Huybrechts G, Jegers M (2014). Effects of ideological and relational psychological contract breach and fulfilment on volunteers' work effort. Eur. J. Work Organ. Psychol. 23(2):217-230.


Waiganjo EW (2012). Effect of Human Resource Management Practices on Psychological Contract in Organizations. Int. J. Bus.Soc. Sci. 3(19):117-122.


Woodside AG (2010). Case Study Research: Theory, Methods And Practice: Theory, Methods, Practice. Emerald Group Publishing.



APA Arthur, J. L., & Kolson, M. F. (2017). Psychological contract fulfillment and its implication on performance of employees: The case of Asanko Gold Mine, Ghana. Journal of Public Administration and Policy Research, 9(2), 17-25.
Chicago Jones Lewis Arthur and Mildred Fogenpane Kolson. "Psychological contract fulfillment and its implication on performance of employees: The case of Asanko Gold Mine, Ghana." Journal of Public Administration and Policy Research 9, no. 2 (2017): 17-25.
MLA Jones Lewis Arthur and Mildred Fogenpane Kolson. "Psychological contract fulfillment and its implication on performance of employees: The case of Asanko Gold Mine, Ghana." Journal of Public Administration and Policy Research 9.2 (2017): 17-25.
DOI 10.5897/JPAPR2017.0402

Subscription Form