African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4156

Full Length Research Paper

The effect of end user computing competence on human resource job performance: Mapping for human resource roles

Hung-Yue Suen
Department of Management Information Systems, National Chengchi University,Taiwan.
Email: [email protected]

  •  Accepted: 15 May 2012
  •  Published: 18 July 2012


The purpose of this paper is to explore the relationship between end user computing competence and job performance by different human resource (HR) roles. A research model was formulated based on two theories from both the technology-to-performance chain (TPC) model and the HR five role model. The study used a multiple hierarchical regression approach, in which 122 HR professionals within eight financial companies participated. The study found that end user computing competence positively influenced the job performance of the HR professionals, whereas the net explanatory power and the impacted end user computing competency factors varied across HR roles. These findings contribute to research related to end user computing competence and an expanded understanding of the factors that improve an HR professional’s job performance by different HR roles. The theoretical and managerial implications of these findings are discussed.


Key words: End user computing competence, human resource (HR) roles, job performance, human resource competence.