African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4094

Review

Understanding performance measurement through the literature

Khurram Khan* and Attaullah Shah
Institute of Management Sciences, Peshawar, Pakistan
Email: [email protected]

  •  Accepted: 06 November 2011
  •  Published: 30 December 2011

Abstract

 

Performance measurement has been defined and redefined over the years. Researchers have tried to explain this important area of management control with respect to their area of specialty. However, very few researches have tried to adopt a multi-disciplinary approach. This has resulted in a departure from a generalist understanding of performance measurement to a specialty focus. This study tries to build a general understanding of definition, characteristics and evolution of performance measurement through the review of literature. It also points out some of the issues in the more recently developed “integrated” performance measurement systems. The discussion is concluded by explaining briefly the need for empirical studies in the area and extension in focus from strategy to performance measurement at operational and lower level of the organization.

 

Key words: Performance measurement, frameworks, evolution, current issues.