African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4164

Full Length Research Paper

E-government towards service co-creation of value

Ahgalya Subbiah* and Othman Ibrahim
Department of Computer Science and Information System, University Technology of Malaysia, 81310, Skudai, Johor Bahru, Malaysia.  
Email: [email protected]

  •  Accepted: 21 February 2011
  •  Published: 30 September 2011


This paper reviews articles in e-governments models in order to determine the importance of service aspects on co-creation of value, discuss the key issues related to the foresight methods and collaboration of co-creation of value in e-governments planning. Finally, a foresight framework of e-government towards the ‘connected government’ involving service co-creation is proposed as an integral interaction with information communication technology (ICT) as the solution provider to public service. Future work on identifying the service value that caters for the co-creation of G2C in e-government concludes the study.


Key words: E-government service model, service co-creation of value, technology foresight