African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4202

Full Length Research Paper

Governance of logistics platforms: The use of a survey for building a framework of performance indicators

Rafael Mozart da Silva
  • Rafael Mozart da Silva
  • Universidade Estadual de Campinas - UNICAMP – Brasil.
  • Google Scholar
Eliana T. P. Senna
  • Eliana T. P. Senna
  • Universidade Estadual de Campinas - UNICAMP – Brasil.
  • Google Scholar
Luiz A. S. Senna
  • Luiz A. S. Senna
  • Universidade Federal do Rio Grande do Sul - UFRGS – Brasil.
  • Google Scholar


  •  Received: 11 March 2014
  •  Accepted: 09 April 2014
  •  Published: 28 May 2014

Abstract

From bibliographical research on performance indicators in the business environment and logistics indicators (logistics services and supply chain), the objective of this research was to identify a set of performance indicators that can be used in the governance of logistics platforms. In order to achieve the proposed objective, a survey with experts from various institutions in Europe, Asia and North America was carried out, in which the degree of importance of a set of performance indicators in the governance of logistics platforms was found. As a result of this study, a set of 34 indicators contained in eight dimensions of performance was identified. It is understood that the indicators identified can assist and support the governance of logistics platforms, since they rely on the presence of numerous actors in both the public and private spheres and various logistics activities are developed there.
 
Key words: Logistics platforms, governance indicators logistics; governance logistics