African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4137

Full Length Research Paper

An evaluation of performance using the balanced scorecard model for the university of Malawi’s polytechnic

Stephen Chimtengo
  • Stephen Chimtengo
  • Department of Accountancy, University of Malawi, Malawi.
  • Google Scholar
Kezzie Mkandawire
  • Kezzie Mkandawire
  • Department of Accountancy, University of Malawi, Malawi.
  • Google Scholar
Rabiya Hanif
  • Rabiya Hanif
  • Department of Accountancy, University of Malawi, Malawi.
  • Google Scholar


  •  Received: 31 October 2016
  •  Accepted: 13 February 2017
  •  Published: 28 February 2017

Abstract

The study was conducted with a view to evaluate the performance of the University of Malawi’s Polytechnic using the Balanced Scorecard model. The research employed a deductive approach and adopted a survey strategy.  A closed questionnaire eliciting demographic characteristics and work related factors was sent to a sample of the Polytechnic stakeholders who were selected using a non-random purposive technique.  The results indicated that the institution’s performance was poor on all the perspectives of the balanced scorecard. However, the performance of the college based on output performance measures was rated as good. The results have also shown that the internal processes and innovation, and learning processes showed a strong correlation to performance measures.

 

Key words: Balanced scorecard, financial perspective, customer perspective, internal processes, innovation and learning, performance measures.