African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4079

Full Length Research Paper

Development and testing of a business process orientation model to improve employee and organizational performance

Arshad Zaheer1*, Kashif Ur Rehman2 and Muhammad Aslam Khan3        
1Foundation University, FUIEMS, FF Complex, New Lalazar, Rawalpindi Cantt, Pakistan (Optics Laboratories, P. O. Box 1021, Islamabad, Pakistan). 2Department of Management Sciences, Iqra University, H-9, Islamabad, Pakistan. 3Department of Management Sciences, Preston University, H-8, Islamabad, Pakistan.
Email: [email protected]

  • Article Number - C14C67A21145
  • Vol.4(2), pp. 149-161 , February 2010
  •  Accepted: 29 October 2009
  •  Published: 28 February 2010



This study developed and tested a business process orientation model to improve employee and organizational performance. The research team developed the model on the basis of theoretical background. Factor analysis and structural equation modeling techniques were used to test the model. The research team used a structured questionnaire to collect data from employees of private sector banks in Pakistan using the stratified sampling method. The sample size of the study was 350, with a response rate of 17%. The research team used SPSS 15.0 to check the one-to-one relationship between the variables in the model using the simple linear regression method. Furthermore, the research team used virtual partial least squares (VPLS) 1.04 to test the model on a single run. The findings validated the proposed relationships between the variables in the model. The conclusion of the study was that business process orientation had a significant impact on employee and organizational performance. Thus, a process orientation in business, eliminating inefficiencies and supplementing innovation, was strongly recommended.


Key words: Business process orientation, business process innovation, business process efficiency, employee performance, organizational performance.