African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4164

Full Length Research Paper

Developing a public policy analytical operational model based on stakeholder identification and salience typology

Chang-Hsi Yu, Chi-Kuang Chen, Shen-Hung Tasi and Hsiu-Chen Chang
1Department of Business Administration, Yu Da University, Taiwan, Republic of China. 2Department of Industrial Engineering and Management, Yuan Ze University, Taiwan, Republic of China. 3Department of Accounting and Information Technology, Yu Da University, Taiwan, Republic of China.  
Email: [email protected]

  •  Published: 30 September 2011


The objective of this study is to develop an operational model for analysing public policy based on the typology of stakeholders. This typology, which categorised stakeholders into seven types on the basis of three stakeholder attributes (power, legitimacy and urgency), provided a useful conceptual definition and categorisation of stakeholders, but it failed to provide a practical framework for subsequent development of public policy, especially in the context of conflicts between various types of stakeholders. The present study therefore utilised the conceptual typology to develop a practical analytical operational model for the development of public policy in the context of potential stakeholder conflict. The operational model involved two stages and two layers in developing a procedure for analysing stakeholder conflict. A five-level evaluation system was developed to specify the level of intensity of stakeholder conflict. To demonstrate how the proposed model works, the paper presented an empirical case study of the construction of Taiwan’s No. 5 National Highway.


Key words: Public policy, public management, stakeholder theory.