African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4187

Full Length Research Paper

Towards an analytical framework of organizational innovation in the service industry

  Li-Min Chuang*, Chun-Chu Liu, Wen-Chia Tsai and Chien-Min Huang    
Graduate School of Business and Operations Management, Chang Jung Christian University, Taiwan.
Email: [email protected]

  •  Accepted: 25 March 2010
  •  Published: 31 May 2010

Abstract

 

This paper discusses the analytical typology of organizational innovation in service industry. After outlining empirical approaches, this paper offers a new measurement model for empirical and theoretical researches. With the construction of the organizational innovation model, the empirical study concludes that the weights of important dimensions in measuring organizational innovation measurement are: technical innovation (0.416), administrative innovation (0.584), external relational innovation (0.318), internal organizational innovation (0.266), product/service innovation (0.262), and process innovation (0.154). This paper proposes a typology and tests for the validity of a multidimensional measure of organizational innovation.

 

Key words: Service industry, innovation, organizational innovation (OI), analytical framework, analytic hierarchy process (AHP).