African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4164

Full Length Research Paper

Sustainability-based knowledge management performance evaluation system (SKMPES): Linking the higher learning institutes with the bottom billions

Amirul Shah Md Shahbudin1*, Mostafa Nejati1 and Azlan Amran2
1School of Management, Universiti Sains Malaysia, Malaysia. 2Graduate School of Business, Universiti Sains Malaysia, Malaysia.  
Email: [email protected]

  •  Accepted: 14 June 2011
  •  Published: 30 September 2011

Abstract

Knowledge has become one of the most invaluable resources to the organizations and their main source of sustainable competitive advantage; hence, more and more knowledge management (KM) systems and approaches are undertaken by organizations. Yet, possessing knowledge management systems and approaches alone will not guarantee organizational success. It is crucial to monitor KM practices and evaluate the performance of KM in the organization and at different levels. The article studies some of the main existing knowledge and KM-related frameworks and highlights their weaknesses. The analysis shows that, existing KM frameworks cannot accommodate the increasing role of organizations toward the society and its sustainable development. Therefore, in line with the scope of the research in the academic setting, the need for considering social responsibility of the institutes of higher learning and universities as part of their knowledge management performance evaluation is emphasized. Moreover, some of the main existing knowledge and KM-related frameworks have been studied and an enhanced comprehensive Sustainability-based Knowledge Management Performance Evaluation System (SKMPES), along with the requirements for its development are introduced. Finally, the way forward and suggestions for future research are provided.

 

Key words: Knowledge management (KM), knowledge management performance evaluation, management control, sustainability-based knowledge management performance evaluation system (SKMPES), sustainable development, organisational competitiveness.