African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4046

Article in Press

An assessment on the effectiveness of the retention strategies in retaining critical health professionals: A case of Chinhoyi Provincial Hospital in Zimbabwe

Pension Katsuro*, Netsai Chitiki, Krammer Chatiza and Nevermind Muchongwe

  •  Received: 06 September 2016
  •  Accepted: 01 October 2016
The rising regional and global demand for skilled and specialized professionals experienced in the country has resulted in the mass exodus of the critical personnel from most public institutions in Zimbabwe to the private sector in search of greener pastures which led to high labour turnover in these skilled and professional labour categories. The overall purpose of the research was to evaluate the effectiveness of the retention strategies employed by Chinhoyi Provincial Hospital (CPH), in Zimbabwe in retaining its critical health professionals. An extensive literature review was conducted regarding assessment of the effectiveness of the retention strategies that were being utilized by the institution. A descriptive survey research design was used to get a comprehensive understanding of the phenomena under study. A sample of 20 employees was chosen from a population of 35 employees using a stratified sampling technique. Self- administered questionnaires and interviews were used to gather data from the selected respondents. Data were presented using tables, pie charts and bar graphs and were analysed using Statistical Package for Social Sciences and Excel. The study established that the retention policy and practices that are in place had not been quite effective in retaining critical health professionals. It also revealed that there was high labour turnover of the skilled personnel in search of better remuneration strategies. The study recommended that the hospital management must regularly review the retention packages in line with the poverty datum line of the nation in order to offer competitive retention packages. It further suggested the need to award the critical health professionals both financial and non-financial retention packages that are commensurate with their skills. Lastly, the study recommended that future research should be carried out in other provincial hospitals across the nation to increase the external validity of the results of the case study.

Keywords: Effectiveness, critical health professionals, employee retention, retention strategy, Chinhoyi Provincial Hospital (CPH).