Full Length Research Paper
References
| Babes M, Serma, GV (1991). Out-patient Queues at the Ibn-Rochd Health Centre. J. Oper. Res. 42(10):1086-1087. | ||||
| Baker J, Cameron M (1996). The effects of the service environment on affect and consumer perception of waiting time: an integrative review and research propositions. J. Market. Sci.24(4):338-349. | ||||
| Belson GV (1988). Waiting Times Scheduled Patient in the Presence of Emergency Request. J. Oper. Manage. 2(3):1988. | ||||
| Bunday BD (1996). An Introduction to Queuing Theory, New York: Halsted Press, | ||||
|
Davis MM, Heineke J (1994). Understanding the roles of the customer and the operation for better queue management. International J. Oper. Prod. Manage. 14 (5):21-34. Crossref |
||||
|
Davis MM, Heineke J (1998). How disconfirmation, perception and actual waiting times impact customer satisfaction. Int. J. Serv. Ind. Manage. 9 (1): 64 -73. Crossref |
||||
|
Davis MM, Maggard MJ (1990). An analysis of customer satisfaction with waiting times in a two-stage service process. J. Oper. Manage. 9(3):324-334. Crossref |
||||
|
Davis MM, Vollmann TE (1990). A framework for relating waiting time and customer satisfaction in a service operation. J. Serv. Market. 4(1):61-69. Crossref |
||||
| Gorney L (1981). Queuing Theory: A Problem Solving Approach, New York: Petrocelli Booko, Inc. | ||||
| Hall WR (2006). Patient Flow: The New Queuing Theory for Healthcare, OR/Ms, Today. | ||||
|
Hui MK, Tse DK (1996). What to tell consumers in waits of different lengths: An integrative model of service evaluation. J. Market. 60(2):81-90. Crossref |
||||
| Hornik J (1984). Subjective vs. objective time measures: A note on the perception of time in consumer behavior. J Cons. Res. 11(1):615-618. | ||||
|
Jones P, Peppiatt E (1996). Managing perceptions of waiting times in service queues. Int. J. Serv. Ind. Manage. 7(5):47-61. Crossref |
||||
| Katz-Karen-L, Larson-Blaire-M, Larson-Richard-C (1991). Prescription for the Waiting-In-Line Blues: Entertain, Enlighten, and Engage, Sloan-Management-Review. Winter 32(2):44-53. | ||||
| Kandemir-Caues C, Cauas L (2007). An Application of Queuing Theory to the Relationship between Insulin Level and Number of Insulin Receptors. Turkish J. Biochem. 32(1):32-38. | ||||
|
Maister DH (1985). The psychology of waiting lines. Lexinton books, D.C. Health and Co., Lexington, USA, MA. PMid:4037768 |
||||
| Nosek AR, Wislon PJ (2001). Queuing Theory and Customer Satisfaction: A Review of Terminology, Trends and Applications to Pharmacy Practice. Hosp. Pharm. 36(3):275-279. | ||||
|
Pruyn A, Smidts A (1998). Effects of waiting on the satisfaction with the service: Beyond objective time measures. Int. J. Res. Market. 15:321-344. Crossref |
||||
| Shostack GL (1985). Planning the service encounter, In: Czepiel JA, Solomon MR and Surprenant CE (Eds), The Service Encounter; Lexington Books. New York, NY, pp.243-54. | ||||
| Singh V (2007). Use of Queuing Models in Health Care, Department of Health Policy and Management, University of Arkansas for medical science. | ||||
| Taha AH (2005). Operation Research: An Introduction. Delhi: Pearson Education, Inc., Seventh Edition. | ||||
|
Taylor S (1994). Waiting for service: the relationship between delays and evaluations of service. J. Market. 58:56-69. Crossref |
||||
|
Taylor S (1995). The effects of filled waiting time and service provider control over the delay on evaluations of service, J. Acad. Market. Sci. 23:38-48. Crossref |
||||
|
Tom G, Lucey S (1995) Waiting time delays and customer satisfaction in supermarkets. J. Serv. Market. 9(5):20-29. Crossref |
||||
|
Zeithaml V, Parasuraman A, Berry LL (1985). Problems and strategies in services marketing. J. Market. 49: 33-46. Crossref |
||||
Copyright © 2025 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0
