The value chain of citizen relationship management (CzRM): A framework for improvement
Mostafa Zamanian1, Mohammad Reza Khaji2* and Seyed Mohamad Sadegh Emamian3
1Amid Development Management Consultants, Tehran, Iran.
2Department of Industrial Engineering, K. N. Toosi University of Technology, Tehran, Iran.
3School of Social and Political studies, University of Edinburgh, U. K.
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