African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4100

Full Length Research Paper

Passenger service quality expectations as perceived by long haul airline managers in South Africa

  Adam Lambert1 and John M. Luiz2*    
  1Wits Business School, Johannesburg, South Africa. 2Graduate School of Business, University of Cape Town, South Africa.
Email: [email protected]

  •  Accepted: 22 September 2011
  •  Published: 23 November 2011

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