African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4156

Full Length Research Paper

The value chain of citizen relationship management (CzRM): A framework for improvement

Mostafa Zamanian1, Mohammad Reza Khaji2* and Seyed Mohamad Sadegh Emamian3
1Amid Development Management Consultants, Tehran, Iran. 2Department of Industrial Engineering, K. N. Toosi University of Technology, Tehran, Iran. 3School of Social and Political studies, University of Edinburgh, U. K.  
Email: [email protected]

  •  Accepted: 20 July 2011
  •  Published: 30 September 2011

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