April 2012
Determining the importance levels of the criteria considered for giving food and accommodation grant to university students through analytic hierarchy process (AHP) and conjoint analysis (CA)
The scholarship system in higher education ensures equal opportunities in education, and plays an important role in meeting the accommodation, food, transportation and tuition needs of many students at tertiary education level. In Turkey, university students are offered scholarships and grants by general directorate of higher education credit and dormitories institution, various public institutions, and private...
April 2012
Establish a collaborative production-procurement system with contract portfolio approach
This paper focused on the treatment of supply disruptions in the production and procurement systems. By treating inventory as real options, a contract portfolio can be generated to hedge the supply disruptions with minimal costs. This paper proposed a collaborative production-procurement system with contract portfolio approach to smooth supply disruptions incurred from supply chain. The collaborative...
April 2012
Integrated production systems under the sustainable innovation perspective
The purpose of this paper was to describe the integrated farming system in a perspective of sustainable innovation. For that, the paper initially sought to synthesize two of the current conceptions about the innovation theory: the economic and the sociologic approaches. The first highlighted the contribution of the Schumpeterian approach of evolutionary economy, which importantly reflects on the conduction of the...
April 2012
Why do Beijing Universities play important roles in regional innovation systems? Based on resource-based view
Universities are not only the pool that generates graduates and technologies, but they are also important actors in industry by carrying out university-industry collaborations or creating new firms. Since Chinese openness and economic reform started in 1978, Beijing has achieved large successes in terms of knowledge creation, technology diffusion and university spin-offs (USOs), such as Tsinghua Tongfang of Tsinghua...
April 2012
Advanced planning and scheduling (APS) and enterprise planning system (ERP) planning reference models for Personal Computer assembly industry: A process perspective
Faced with fierce market competition, the life cycle of computer products is shorter than other products which caused the supply and demand changing quickly. If the PC assembly industries still adopted ERP for material planning, it cannot response to customer’s demands swiftly. Therefore, it is necessary to adopt the advanced planning and scheduling (APS) system. The goal of APS is to solve a complicated...
April 2012
Consumer behavior and perception of marketing strategy for amusement parks: A case study of Taiwan
The practice of the two-day weekend for tourist activities has improved the life quality. The purpose of this study was to investigate how marketing strategies influence the tourists’ consuming behaviors. By convenience sampling, this study investigated the 1170 customers who had experienced in Janfusun Fancy World Group in Central Taiwan. Inferential statistics including descriptive statistics, factor analysis,...
April 2012
Educating customer relationship management (CRM) specialists through a competency-based training (e-CBT) model with technology-based learning for business education: Competency indicator development
From the perspective of technology-based education, the purpose of this study was to adopt the procedures of the competency-based training (e-CBT) model, and to plan and design the necessary competency indicators for customer relationship management (CRM) techniques for newly developed industries. In addition, a course framework and schema were developed, and four teaching strategies for the CRM course were proposed....
April 2012
Legal approach on assessment of contractors’ entitlement to extension of time
Delay is acknowledged as the most common, costly, complex and risky problem encountered in construction projects. Different project scheduling and planning techniques would have different approaches of assessment of extension of time (EOT). Hence, this research aims to (a) review the legal positions in Malaysia with regards to EOT assessment and (b) evaluate the contractors ‘entitlement to EOT from case...
April 2012
Usefulness of analytic hierarchy process (AHP) to determinants win-win growth factor for retailing industry in Korea
Globalization of retailing industry gave birth to mega-sized retailing companies. Wal-Mart of USA is one of such representative multi-national Supercenters. In the case of Korea, establishment of Supercenters such as E-mart and Lotte Mart (Korean brand name) and assertive expansion of its branch outlet network is creating conflict with traditional markets within the region of their presence. This study...
April 2012
A study of the relationship between customer relationship management contents and benefits in hospitals: An application of fuzzy set theory
Previous studies on customer relationship management (CRM) focused mainly on exploring how CRM techniques can improve organizational benefits, what key success factors and influential elements can adapt to CRM, etc. However, the integration of CRM contents into organizational activities to achieve CRM benefits requires further investigation. This study evaluated the interrelationships between CRM contents and CRM...
April 2012
Desirable ethical climates impacts on organizational effectiveness: Moderations by firm characteristics
This empirical study examines the relationships between ethical climates and organizational effectiveness moderated possibly by job satisfaction (JS), organizational commitment (OC), and organizational citizenship behavior (OCB). The sample consisted of 383 employees in four companies operating in South Korea. The study focused on desirable ethical climates, rather than all the nine types of Victor and Cullen,...
April 2012
Confidence factor in the construction of networks performance in cooperation inter-enterprise
In today's competitive business world, the search for sustainable advantage for organizations is constant, making necessary improvements before the situation is imposed by the market. One of the forms founded by micro and small organizations that seek to maintain a position in the market and a good level of competition is to be part of a cooperative network. But for it to achieve its goal, one of the main...
April 2012
Exploring academics’ experiences of a merger in higher education: The reflective experience of mergers (REM)-framework
In contrast to most mergers and acquisition literature which focuses on merger activity in the business world, this paper examines the University of Johannesburg (UJ) merger, which is typical of transformation in South African Higher Education. This merger does not conform to the norm, as it is ideologically motivated and thus the ideal base to study individual experiences of large scale change. Following a qualitative,...
April 2012
A research to evaluate the airline companies’ websites via a consumer oriented approach
The aim of the study was to determine the attributes for airline websites and evaluate the airline companies’ websites depending upon these variables via a consumer oriented approach. The website attributes have been determined by means of a literature review followed by a content analysis to the websites of the top ten airline companies in terms of the passengers carried. The evaluation of the airline...
April 2012
Intangible driven earnings and value creation in the electric and electronic industry in the USA
Considering the relevance of intangible assets in a company’s value and the difficulty to measure them, this study seeks to investigate the adequacy of a performance indicator based on intangibility: intangibles driven earnings (IDE) as proposed by Gu and Lev (2003) and its relation with the creation of shareholder value. Based on data in a panel of companies from 1998 to 2008, in the electrical and...
April 2012
Role of perceived value in explaining trust and repurchase intention in e-shopping
The main purpose of this paper is to develop a new model to investigate the effects of various dimensions of perceived value (monetary value, convenience value, emotional value and social value) and perceived sacrifices on customer satisfaction and explore the impacts of customer satisfaction on trust and repurchase intention. The paper investigates 635 samples of travel agents’ customers who participated in...
April 2012
Environmental scanning and performance: A study of Iranian automobile parts manufacturers
This paper is aimed to gain a better understanding of the relationship between environmental scanning and performance. A quantitative, non-experimental, and descriptive-analytic questionnaire survey design was used in this study. A random sample was drawn from members of Iranian Automobile Parts Manufactures Association (IAPMA). The results of stepwise regression analysis indicated that scanning competitors environment...
April 2012
Team identification and individual differentiation under social capital: Interactive effects on performance in R&D teams
This study developed a complementary perspective in how team identification and individual differentiation interact to influence performance in R&D teams under a social capital condition. Using a sample of 151 R&D teams in technology-oriented companies in China, the authors examined the interactive effects of team identification, individual differentiation and the three dimensions of social capital (structural,...
April 2012
Firm’s characteristics and capital structure: A panel data analysis of Pakistan’s insurance sector
The intent of this study is to investigate that factors identified in developed countries which are attributed as imperative ones to attain optimal capital structure, provide compelling justifications for capital structure decisions in insurance companies of Pakistan. Empirical exploration of factors, that drives optimal capital structure apply on panel data of 31 insurance firms from 2004 to 2009. Two econometric panel...
April 2012
Waiting period for agency-brokered housing transactions
Prospective sellers of housing often commission housing agencies to broker transactions. The relationship between the waiting period for sellers (from the date of commission to the date of transaction) and housing variables is a topic of considerable interest to real estate investors, housing agents, and researchers. This study examines the effect of these factors on the waiting period. Data was collected on 4,256...
April 2012
Usefulness of business plans to small, micro and medium enterprises in East London, South Africa
This study investigated the usefulness of business plans to small, micro and medium enterprises (SMMEs) in the Eastern Cape Province of South Africa. The objective of the study was to determine the usefulness of a business plan. A questionnaire was used to gather data from respondents. Simple random sampling technique was used. Data was also collected through interviewing representatives from financial banks. Data...
April 2012
Exploring the possibilities of application of the modified multiphase strategic model for key account management in postal services
Key account management (KAM) is becoming a global phenomenon of modern society. As a specific concept of relationship marketing, KAM contributes to increasing the importance of marketing management. Companies in which the maximum revenue from sales goes to the small number of customers have a tendency to treat these customers not as "average" customers, but to establish strategic, long-term, profitable...
April 2012
Corporate social responsibility: The performance of black economic empowerment (BEE) companies in a developing country after the global financial crisis
The aim of this study is to measure the medium term financial performance of companies who had previously shown their corporate social responsibility (CSR) by engaging in black economic empowerment (BEE) in a developing country. Performance was measured before, during and after the recent global financial crisis (GFC) that affected global markets, and more specifically the Johannesburg Stock Exchange (JSE), the only...
April 2012
Evaluation of information security management system success factors: Case study of Municipal organization
This study evaluates the development of information and information systems onhuman lives, the dependence of life and business on new technologies, and the development of issues, problems and insecurity in relevant systems andtechnologies. The role of information security may seem to be...
April 2012
Social and environmental performance indicators: Dimensions of integrated reporting and benefits for responsible management and sustainability
Increasing a company's profitability is the central argument for corporate accountability. In this respect, the paper expanded the concept of economic performance to include social and environmental dimensions of sustainable performance. This research discussed the lack of a strong connection betweenperformance...
April 2012
The determinants of corporate debt maturity structure: A case study of Pakistan
The study investigates the determinants of corporate debt maturity structure for a sample of 23 banks listed in the “Karachi Stock Exchange (KSE)”. This paper covers the six years period from 2005 to 2009. An overview of the theories related to the debt maturity structure of companies is presented in the literature review section. The practical section represents an econometric model that shows that...
April 2012
Evaluation of human resources in science and technology by using dynamic Malmquist index approach and window analysis
Human resources in science and technology (HRST) are important for promoting national competitiveness. The capacity utilization of HRST refers to the ratio of the amount of output that can be produced using the installed productivity capacity to the optimal output. This study uses data envelopment analysis (DEA) to measure the capacity utilization of global ten countries. Six HRST productivity indexes from the 323...
April 2012
Role of trust in explaining repurchase intention
This paper develops a new research model to examine the role of trust, attitude, communication, image, customer satisfaction and service quality in explaining repurchase intention. Paper survey was distributed to DELL laptop users in Shiraz, Iran. Paper surveys were distributed in ten sales agencies to customers. A total of 731 valid questionnaires were returned. The questions used in this study were...
April 2012
Examining impacts of the salesperson’s ethical behavior on the customer’s satisfaction, trust and commitment
The present research examines impacts of salesperson’s ethical behavior on customers’ satisfaction, trust, and commitment to the salesperson. The sale as one of marketing aspects is the building block of success of any business. In fact, marketing without the sale would not lead to its goals. Following the long-term procedures and basics, improving personal skills, and salespersons’ ethical behavior...
April 2012
Top management’s snooping: Is sneaking over employees’ productivity and job commitment a wise approach?
The management’s responsibility is to monitor the employee’s performance but when it becomes a desire of the management to snoop/spy the employees’ performance, then, this act has a direct influence on the employees and their motivations. The paper investigates the effects of top management’s spying/snooping in the organization on employees’ productivity and job commitment. For the purpose,...
April 2012
Evaluation of factors affecting customer loyalty in the restaurant industry
The aim of the present research was to investigate the factors affecting customer loyalty in the restaurant industry. Data was collected using questionnaire distributed in 10 randomly selected branches of Boof Chain Restaurant in Tehran. In each branch, 40 customers were selected for the study. Ultimately, the research sample consisted of 268 customers. Structured equation modeling was used for data analysis and...
April 2012
Empirical analysis of the problems and challenges confronting insurance companies in Saudi Arabia: Executives’ perspective
This study attempts to find out the problems and challenges confronting the insurance industry of Saudi Arabia from employees’ perspective. The study aims at highlighting the areas which need special attention of the insurance companies in particular and policy makers in general. The study is based on primary data collected from 80 insurance professionals currently working in various insurance companies of Saudi...
April 2012
The relationship between psychological capital and organizational commitment
The purpose of this study is to determine the relationship between psychological capital and organizational commitment of employees in a trade organization in Iran. The survey type of research was applied and the research perspective is descriptive-correlational in nature. The population included all employees of the organization in 2011 which amounted to 200. Sampling was done randomly at 5% error level using the...
April 2012
Qualitative analysis of supply and demand of the balanced scorecard: Consultants versus information users
The purpose of this paper is to analyze, using qualitative methodology, the supply and demand about balanced scorecard in order to understand why it is not used primarily as a strategic management system; as far as this is the main utility of the model according to their creators. So, 11 interviews were carried out from two different groups of companies, that is, consultants of balanced scorecard on the one hand and...
April 2012
Impact of perceived reflexive M-commerce on adoption intention in China
Reflexive modernization influences consumers’ adoption of innovations. It is a practical problem that mobile commerce is being confronted with obstacles such as rejection, postponement, and opposition from consumers in China. This study focuses on the perspective of perceived reflexive M-commerce and constructs a research model to explore which factors influence consumers’ M-commerce adoption intention based...
November 2009
A Fuzzy AHP approach for selecting a global supplier in pharmaceutical industry
Our study looks into the strategy that should be pursued for raw material procurement by a pharmaceutical firm operating in Turkey. In this paper, pharmaceutical research companies and food industry chemists operating in the global market in the pharmaceutical industry are examined and a suitable supply strategy is suggested for a company operating in Turkey under the specified criteria. The supplier selection is a...
November 2009
Impact of relationship marketing tactics on relationship quality and customer loyalty: A case study of telecom sector of Pakistan
In today’s hyper competitive market, it is very essential for all the companies to have a long term and profitable relationship with their clients and to reach a maximum level of loyalty. In the early nineties, relationship marketing has been seen as a very important factor. It became an integral part of the industry and most importantly in the service sector. Companies use many tactics to retain their customers....
November 2009
Accounting academics vs. academic writing: The battle of the pen
Accounting academics in South Africa are now, more than ever before, defined not only as lecturers but as scientists who engage in scholarly activities; in research. It is general knowledge that accredited academic publications can only be possible after researches have been conducted. These publications are sometimes taken into consideration during promotion of these academics. Despite the importance and...
November 2009
Investigation of attitudes about corporate social responsibility: Business students in Iran
Corporate social responsibility (CSR) is about the social expectations and responsibilities of business to its environment, which is highlighted recently in practice and theory. In today’s business era, there is an increasing emphasis on how to improve CSR among firms operations in order to be more institutionalized which will lead to more survival chance in addition to the need of being technically and...
November 2009
A study of insurance company motives and training for campus exhibitions
This study aimed to investigate both the motives of insurance companies that engage in campus exhibitions and the structural relationships between those motives and the training of exhibition staff. The study involved a survey comprising two sets of questionnaires concerning exhibitors’ motives and training requirements when undertaking campus exhibitions. A total of 62 staff members from six insurance companies...
November 2009
Potential developmental effects of experience in the Southern African inner city street trading sector
This paper tests theory that predicts that context specific learning potentially contributes to entrepreneurial performance. Multiple linear regression analysis and moderated regression analysis is used to test the effects of experience upon street trader gross earnings, and to derive a typology of street trader tenure and exit. Marginalist perspectives of the sector that predict no potential for economic accumulation...
November 2009
Chinese residents’ cold chain logistics demand forecasting based on GM (1,1) model
Cold chain logistics is a complex system, involving the whole process of temperature control of the entire chain from the packaging, transporting, storage and consumption of the products. The meeting of the market demand must be based on the forecasting. The main goal of this study is to forecast product demand values for cold chain logistics from 2010 to 2015 in China using GM (1,1). The residents’...
November 2009
Study of unsupported types of innovation in Iran and some suggestions
This research study focuses on the effective formulation and implementation of a national innovation system. It emphasizes that a concept of regional innovation system is a good tool to generate an effective national innovation system, as it can effectively create different regional innovation systems in different regions. Based on this theoretical review, this research will analyze the Iranian sectoral innovation...
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