African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4075

Table of Content: 18 October 2010; 4(14)

October 2010

Three-stage-DEA model selections and managerial decision

Previous DEA studies have provided useful managerial information on improving the productivity of managers’ organizations. This study tries to clarify the implicit assumptions of Ruggiero’s (1998) three-stage DEA model and the data fitness that was overlooked in the three-stage-DEA. However, the model is extended to avoid possible bias or faulty results. As such, the distinct extended features are presented...

Author(s): Long-Fei Chen, Chih-Hui Hsiao and Chin-Fa Tsai

  • Article Number: FA89D2625490

October 2010

When fair trade generates social capital by creating room for manoeuvre for pro-poor policies

  Economic interactions are often accused of being neutral, or even of generating adverse effects, not only on the social fabric but also on a factor (social capital) which is regarded as the foundation of both socio-economic activity and prosperity. In this paper we document how a particular form of economic relation has indeed positive effects on a specific type of social capital. Our findings on a sample of...

Author(s): Leonardo Becchetti and  Melania Michetti

  • Article Number: 15EABF224801

October 2010

Online store trustworthiness and customer loyalty: Moderating the effect of the customer’s perception of the virtual environment

  This research seeks to determine which elements of trust, namely, ability, integrity and benevolence, influence customer loyalty. The study also examines how the customer’s perception of the virtual environment influences the effect of the elements of trust on customer loyalty. It was found that only integrity and benevolence have a positively significant effect on customer loyalty and that the...

Author(s): Heng Yih Liu and Wei Tien Hung

  • Article Number: 917725724849

October 2010

The effects of ISO 9000 quality management system implementation in small and medium-sized textile enterprises: Turkish experience

  The aim of this study is to determine the effective factors, the difficulties encountered, and the attainable levels of the objectives in the certification process of small and medium-sized enterprises with the ISO 9000 Quality Management Systems (QMS) certificate in Turkey textile sector. The study was carried out by reaching out to the managers that managed certification process in companies. The data...

Author(s): Şenol Okay and Suleyman Semiz

  • Article Number: C05D96D24878

October 2010

Customers’ credit card selection criteria in perspective of an emerging market

  The credit card market has expanded radically in Pakistan, both in terms of cards variety and usage. A wide variety of local and international cards, issued by different domestic and foreign banks, is available in the market. Despite recent financial crisis, there are still huge potential for future growth and further penetration existing in Pakistan. The purpose of this study is to explore and investigate...

Author(s): Babar Zaheer Butt, Kashif Ur Rehman, M. Iqbal Saif and Nadeem Safwan

  • Article Number: 47C8D3824918

October 2010

Customized interface design of the intelligent PDA for e-learning

  The Intelligent PDA has gradually come to embody the concept of mobile information and customization, and its functions can be approximated to those of a personal computer (PC). However, most users are used to PC interface, and find it difficult to operate the smaller interface of an Intelligent PDA, causing problems in system interface design. This study applies Intelligent PDA to e-learning, and provides a...

Author(s): Chih-Chiang Wang and Chih-Yung Tsai

  • Article Number: E8EA92824944

October 2010

Tourist behavior in Hakka Cultural Parks

  In recent years, the culture industry has been a popular topic for international research and discussion, influencing the social and economic development policies of advanced countries. Both government and private sectors must consider the changing trends of globalized and localized industries to actively promote culture industry development and combine human and economic perspectives to create high...

Author(s): Simon Wang, Chih-Yung Tsai, and Ying-Chien Chu

  • Article Number: E31A5CE24985

October 2010

An analysis of usage intentions for mobile travel guide systems

  Mobile travel guide systems are the integration of mobile devices and geographic information systems. Searches and travel arrangements for an entire trip are conducted real-time through a graphical interface of spatial structures, enabling individuals to obtain needed recreational information. This study employs the integrated models of the technology acceptance model, along with the theory of planned...

Author(s): Chih-Yung Tsai

  • Article Number: C68477425029

October 2010

Knowledge management and competitive advantage: the interaction effect of market orientation

  This paper examines the relationship between knowledge management and competitive advantage, in a developing country, Uganda; with a particular focus on the interacting influence of market orientation. A sample size of 718 organizations was selected from a population of 11,153 organizations using a simple random sampling method. Primary data were collected through a self-administered questionnaire....

Author(s): Moses Tahate Kamya⊃, Joseph M. Ntayi⊃ and Augustine Ahiauzu⊃

  • Article Number: 7B34E0625067

October 2010

Merging netchain and social network: Introducing the ‘social netchain’ concept as an analytical framework in the agribusiness sector

  Along fifty years of study in the agribusiness field a wide range of analytical frameworks have been used: chains, supply chains, networks, and recently, netchains. All of those frameworks are centered in a product, a firm or an organization as main subjects of analysis. In a parallel way, in the sociological field especially, the Social Network Theory emerged and was substantially developed, taking into...

Author(s): Edson Talamini and Gabriel Murad Velloso Ferreira

  • Article Number: 97E6E9B25119

October 2010

The effect of exchange rate fluctuations on the Nigerian manufacturing sector

  This paper examines the impact of exchange rate fluctuations on the Nigerian manufacturing sector during a twenty (20) year period (1986 – 2005). The argument is that fluctuations in exchange rate adversely affect output of the manufacturing sector. This is because Nigerian manufacturing is highly dependent on import of inputs and capital goods. These are paid for in foreign exchange whose rate of...

Author(s): Opaluwa David, J. C. Umeh and Abu A. Ameh

  • Article Number: C67B34225194

October 2010

Social order, education and democracy in Nigeria: Some unresolved questions

  The democratization drive in contemporary Nigeria is undoubtedly, a serious project. Education of the citizenry is pivotal in this process. To be more succinct, the efficacy of democratization drive, including its sustainability, is unquestionably dependent on the enabling capacity provided by education. It is this enormous potential of education that makes it prone to manipulation by powerful forces to serve...

Author(s): C. Ikeji Chibueze, J. Otisi Kalu and Utulu Paul

  • Article Number: 754CD8D25237

October 2010

The establishment and comparison of the balanced scorecard for profit and non-profit organizations

  The balanced scorecard (BSC) enables business to transform its overall organizational strategy into effective management. The balanced scorecard is a performance measurement system, a strategic management system and a communication tool. It has already been widely used in manufacturing, service, and in non-profit and government organizations etc. with excellent effects.Previous literature also...

Author(s): Shun-Hsing Chen

  • Article Number: 39FCBFF25276

October 2010

Portfolio management as a new approach on improvement of financial resources’ allocation: A case study of the National Iranian Oil Company (NIOC)

  The National Iranian Oil Company (NIOC) is one of the largest exploration and production (E and P) oil companies in the world, which enjoys numerous investment opportunities. The selection and formation of the projects’ basket (portfolio) of this industry needs some considerations on decision making tools, key targets, priorities and constraints of NIOC. Due to NIOC’s vision, which is to be one of...

Author(s): Mohammad Reza Moghaddam

  • Article Number: F3078F625358

October 2010

Enhancing knowledge management for R&D innovation and firm performance: An integrative view

  Previous researches have examined the relationships among variables such as knowledge management (KM), innovation and performance. However, most empirical studies have investigated the relationships among these variables in isolation. A gap thus exists in the literature and to fill this gap, the current study develops a research model that links these variables. The model establishes the relationships among...

Author(s):   Chechen Liao, Hsiu-Yu Wang, Shu-Hui Chuang, Meng-Lin Shih and Chuang-Chun Liu

  • Article Number: BBCA18B25398

October 2010

E-HRM: A proposed model based on technology acceptance model

  E-HRM provides the HR function with the opportunity to create new avenues for contributing to organizational effectiveness. The topic of E-HRM is certainly not becoming obsolete, and its full potential is still anticipated and therefore academic involvement in the topic needs to grow. Besides, there has been a great deal of research on Technology Acceptance Model (TAM) in Malaysia. Less attention is given to...

Author(s): Yusliza Mohd. Yusoff, T. Ramayah and Haslindar Ibrahim

  • Article Number: D8FBDE725461

October 2010

Employee voice and intent to leave: An empirical evidence of Pakistani banking sector

  Organizations want to retain their employees in order to benefit from their talent and skills. While working in an organization, employees come across some problems both inside and outside the organization. This study investigates the relationship between field employees’ voice (effectiveness of voice mechanism) and employees’ intent to leave the organization. Further, this study explores the...

Author(s): Ahmed Imran Hunjra, Muhammad Asghar Ali, Muhammad Irfan Chani Hashim Khan and Kashif-Ur-Rehman

  • Article Number: 39162E825529

October 2010

Reputation and information drivers in student recruitment: Comparing South African, Singaporean and Malaysian tertiary education

Author(s): J. W. De Jager and W. Soontiens

  • Article Number: 0F36A3425570

October 2010

Impact of universal service on telecommunications and economic development in emerging economies

  This paper presents an in-depth analysis of the Universal Service (US) situation in Serbia, addressing the economic and geographic digital divide for the introduction of broadband services. The authors’ main objectives are to study and present a detailed overview of the state of telecom infrastructure and telecom service provisioning in the whole territory of Serbia as well as to recommend basic...

Author(s):   Dragan Bogojevic, Natasa Gospic and Marijana Petrovic

  • Article Number: B1B09FA25634

October 2010

Risk perception and adoption of technology: An empirical study of personal computer use for Pakistani managers

  Risk associated with use of information technology (IT) may adversely affect the performance of organizational members. In the past, a number of researchers had applied technology acceptance model (TAM) to measure the use of IT, but overlooked the use of personal computers under security threats. The current study presented a modified model of TAM with an additional construct of Perceived Risk (PR). Under the...

Author(s): Muhammad Sajjad Asad Afzal Humayoun and Ziaullah Khan

  • Article Number: 258499B25671

October 2010

An emotional-intelligence-based model for improving faculty members' effectiveness

  Aiming at determining the role of Emotional Intelligence (EI) - based leadership in improving faculty effectiveness, the present study suggested a model with 10 principle components. Research methodology was descriptive-survey of exploratory type. Statistical population were the present faculty members in the semester (N = 3500). The subjects of the study (sample) consisted of 351 faculty members selected...

Author(s): Mohamadkhani, Kamran

  • Article Number: 375040D25713

October 2010

Perception of organizational politics and LMX: Linkages in distributive justice and job satisfaction

  This study aimed to examine (a) the mediating role of leader-member exchange (LMX) in distributive justice-job satisfaction relationship and (b) the moderating role of perceptions of organizational politics in this mediation model. Sample of the study consisted of 1401 employees working in private business enterprises in Turkey. Results showed that (a) leader member exchange partially mediated distributive...

Author(s): Alev Katrinli, Gulem Atabay, Gonca Gunay and Burcu Guneri Cangarli

  • Article Number: A683EC825803

October 2010

The moderating effect of firm size: Internationalization of small and medium enterprises (SMEs) in the manufacturing sector

  Previous research on the internationalization of small and medium enterprises (SMEs) explored the relationship between adoption of global orientation and competitive advantage, management attitude, and international knowledge and experience. However, there was a difference in opinion between those arguing that there is a positive relationship between these variables and others who contended that there is...

Author(s): Shankar Chelliah, Sivamurugan Pandian, Mohamed Sulaiman and Jayaraman Munusamy

  • Article Number: 55873D125774

October 2010

Three-stage-DEA model selections and managerial decision

  Previous DEA studies have provided useful managerial information on improving the productivity of managers’ organizations. This study tries to clarify the implicit assumptions of Ruggiero’s (1998) three-stage DEA model and the data fitness that was overlooked in the three-stage-DEA. However, the model is extended to avoid possible bias or faulty results. As such, the distinct extended features are...

Author(s): Long-Fei Chen, Chih-Hui Hsiao and Chin-Fa Tsai

  • Article Number: D988FD225838

October 2010

The effect of organizational support; Perception of teachers on organizational trust perception of their schools

  The aim of this research is to reveal the effect of organizational support perception of teachers on the organizational trust perception of their schools who work in the primary schools. The research is a descriptive scanning model type of research. The universe of the research consists of 1637 teachers who work in the town of Kocaeli of Izmit city. The sampling of the research consists of 680 teachers...

Author(s): Soner Polat

  • Article Number: E20136725869

October 2010

Corporate life cycle and share repurchases: Evidence from the Taiwan Stock Market

  This study investigated the relationship between corporate life cycle and the determinants of firms’ repurchasing decisions. Our sample firms were gathered from the Taiwan Stock Market over the period 2000 to 2009. This study used the life cycle descriptors and cluster analysis to determine firm years’ life cycle stages. The results showed that signaling information is the general reason for share...

Author(s): Yi-Min Yu and Shi-jie Jiang

  • Article Number: 466F16425898

October 2010

A two-stage logistic regression-ANN model for the prediction of distress banks: Evidence from 11 emerging countries

  This paper proposes a new approach of two-stage hybrid model of logistic regression-ANN for the construction of a financial distress warning system for banking industry in emerging market during 1998-2006. The proposed two-stage hybrid model integrated the benefits of logistic regression and ANN while preventing computational complexity. Some innovative treatments are adopted so that the proposed approach was...

Author(s): Shu Ling Lin

  • Article Number: 881D44825928

October 2010

Performance of local authorities: Analysis on two different levels of quality adoption

  This paper presents the findings of a study comparing the performance of local authorities with two different levels of adoption of quality management (QM). Data for this study were collected from 205 managers of local authorities in West Malaysia. The results revealed that local authorities with high intensive QM secure better results as compared to local authorities with less intensive QM in performance...

Author(s): Zulnaidi Yaacob

  • Article Number: A90AAEB25949

October 2010

Measuring the performance of 100 largest listed companies in Malaysia

  The purpose of this study is to measure and assess the performance of 100 largest listed companies in Malaysia. A modified strictly output-oriented Data Envelopment Analysis (DEA) model is used to measure the relative performance of each company by utilizing a list of normalized performance indicators based on data published...

Author(s): Nordin Hj. Mohamad and Fatimah Said

  • Article Number: 811FF9325966

October 2010

Relationships among organizational innovation, learning and knowledge management in the information technology industry

  Knowledge is the most important management elements in business administration besides factors of production such as labor and capital. Challenge faced by high-tech industry in the era of knowledge economy is how to grasp and use knowledge. Only knowledge creates innovative thoughts. Goodness and badness of organizational knowledge is often closely related to organizational learning. Organizational knowledge...

Author(s): Mei Liang Chen and Kuang Jung Chen

  • Article Number: 0866A2926010

October 2010

Non-governmental organizations’ service quality for development of basic education in Pakistan

  In this paper, the authors discuss the role of education in the upliftment of the society and the provision of educational opportunities to masses by government and Non-Governmental Organizations (NGOs). The major purpose of the present study was to observe the emergence of NGOs in the development of basic education in Pakistan. This study was a survey type used to identify the areas of working, general...

Author(s): M. Imran Yousuf, M. Tayab Alam, M. Sarwar and M. Naseer-ud-Din

  • Article Number: C2978B226030

October 2010

A study on investigating patient satisfaction of medical centers using Taiwan customer satisfaction index in Taiwan

  The study on national customer satisfaction index model has continued to develop prosperously. Almost every developed country (including Taiwan) is planning to study or is setting up their own customer satisfaction index measurement and model. This paper aims to evaluate patient satisfaction of medical centers using the...

Author(s): Hsiu-Yuan Hu, Shao-I Chiu, Ching Chan Cheng and Yi-Fang Hsieh

  • Article Number: BA8F7C626047

October 2010

Application of cloud computing to learning

  This study aims to develop learning system, and let the system become intelligent. We adopt the swarm intelligence and cloud computing for learning system, and develop friendly human-computer-interface software for users to use as personal computers or notebooks. We program the system and software with Extensible Markup Language (XML) and C sharp language. If the users begin to search, the kernel safety...

Author(s): Li-Shan Chen

  • Article Number: 74046FA26065

October 2010

E-Marketing Barriers from Agricultural Experts’ Perception

E-marketing has been predicted to be a new driver of economic growth for developing countries. Electronic marketing is a process of buying and selling products, services and information using computer networks and the internet. Accessible and transparent markets are necessary to raise income and improve livelihood of farmers. In developing countries, agricultural markets rarely meet these needs. In today’s...

Author(s): Maryam Omidi Najafabadi

  • Article Number: 6B7436745383

October 2010

Factor Analysis of Micro Insurance Development Challenges in Rural Areas

Micro insurance is a financial arrangement to protect low-income people against specific perils in exchange for regular premium payments proportionate to the likelihood and cost of the risk involved. Organizations might face a number of barriers to develop micro insurance especially in rural areas; therefore it is necessary to identify such challenges. This study investigates agricultural experts’ perception about...

Author(s): Maryam Omidi Najafabadi

  • Article Number: DF675CC45384