October 2012
Impacts of purchase preference of urban resident on safe-certified pork in Beijing of China
This study aims to analyze the factors which influence the consumers purchase preference and their impacts on certified pork by using Beijing urban residents’ questionnaire survey data in December 2010. We first investigate some impact factors based on the consumer’s decision process model, and did the regression analysis by means of binary logistic model, and then calculate the marginal effect...
October 2012
Performance auditing: Development of an audit model to evaluate efficiency, effectiveness and economy of the performance of a business
Performance auditing as an audit discipline has developed seriously since the late 1970s. Owing to its developing nature, however, it has been noted that it lacks formal audit methodologies. One of such audit methodology is in the specific design of an audit programme; this is important as the audit programme forms the basis of the audit. This paper presents a methodology for creating an audit programme...
October 2012
The effect of customer-to-customer interactions on satisfaction with the firm, loyalty to the firm and firm word-of-mouth: The case of Iran Air Company
Today’s, customer to customer interactions (CCI) has attracted more attention among marketers and they believe that positive interactions are one of the most effective ways to create loyal customers. Current study tries to investigate the effect of customer-to-customer interactions on satisfaction with the firm, loyalty to the firm, and firm word of mouth in airline companies using modified service...
October 2012
The impact of innovative leadership on organisational culture within South African small and medium enterprises in the Western Cape, South Africa
Numerous studies indicated a tremendous need of a competent leadership to lead transformation process within the South African small and medium enterprises (SMEs), especially after 1994. Over the past years, a number of SMEs failed in innovation due to lack of innovative culture. Leadership has been proven as a critical factor to create an innovative culture within organisations. Thus, this paper proposes a theoretical...
October 2012
The role of impact evaluation on service delivery within the public sector organizations
In spite of the potency of impact evaluations in the performance of most organisations, particularly in the public sectors, there are still scepticisms about its efficacy in terms of service delivery. However, these scepticisms cannot overshadow the relevance of impact evaluation on service delivery within the public sector organisations. The paper aims to show the role of impact evaluation on service...
October 2012
Motivation strategies for technical staff in Nigeria
This paper is focused on the strategies to motivating technical staff in Nigeria. Nigeria is an emerging economy with various challenges imposed by globalisation and climatic change agents. Strategies adopted and their efficacy in motivating technical staff are expected to result in better appreciating and handling of environmental/climatic changes, satisfaction and improved productivity of the staff. The...
October 2012
Developing work culture environment with high performance work organization
This paper by Ashok Kumar and Dr. Ch. Bala Nageswara Rao Director SSM, Channai; focuses on the need for creating strong work cultures for developing high performance work organizations. According to him, restructuring through formation of autonomous work groups, reducing hierarchies, relocation, creating awareness about the existing work culture and acculturation are some of the processes by which a strong...
October 2012
A study of the environment as moderator of the strategy and performance relationship of Brazilian companies
This paper was designed to identify and discuss the function of Industry level performance, in the relations between corporate strategic factors and performance, following the classic and modern prospects of Industrial organization theory, applied to the Brazilian industrial activities. Objects of this study are Brazilian enterprises, in activity between 1997 and 2006. The results obtained by the study of the...
October 2012
Key factors of employee satisfaction for the retention of health-related professionals in South Africa
The focus of this study is health-related professionals who, according to reports are pushed into other sectors or out of South Africa. Related health professionals refer to laboratory technologists, pharmacists, radiographers, emergency medical services (paramedics), nurses, and optometrists. These practitioners are a diverse group who deliver high quality care to patients across a wide range of care...
October 2012
Customer relationship satisfaction and revenge behaviors: Examining the effects of power
A customer’s revenge can significantly impact a company’s reputation. After a service failure, a desire for revenge is created and customers can decide to either commit direct or indirect revenge. With direct revenge, customers have a direct altercation with the company’s staff and albeit negative, it allows companies the opportunity for service recovery. Indirect revenge, on the other hand,...
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