African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4202

Full Length Research Paper

An e-service quality assessment of house rental websites based on the Kano model and Multiple Criteria Decision Making method (MCDM) in Taiwan

Chen-Yi Hsu*
  • Chen-Yi Hsu*
  • Department of International Business, Kainan University, Taoyuan, 33857, Republic of China.
  • Search for this author on:
  • Google Scholar
Szu-Ching Shih
  • Szu-Ching Shih
  • Department of International Business, Kainan University, Taoyuan, 33857, Republic of China.
  • Search for this author on:
  • Google Scholar


  •  Received: 24 February 2016
  •  Accepted: 31 May 2016
  •  Published: 28 July 2016

How to cite this article

APA /
Hsu, C.Y., & Shih, S.C (2016). An e-service quality assessment of house rental websites based on the Kano model and Multiple Criteria Decision Making method (MCDM) in Taiwan. African Journal of Business Management, 10(14), 340-351.
Chicago /
Chen-Yi Hsu and Szu-Ching Shih. "An e-service quality assessment of house rental websites based on the Kano model and Multiple Criteria Decision Making method (MCDM) in Taiwan." African Journal of Business Management 10, no. 14 (2016): 340-351.
MLA /
Chen-Yi Hsu and Szu-Ching Shih. "An e-service quality assessment of house rental websites based on the Kano model and Multiple Criteria Decision Making method (MCDM) in Taiwan." African Journal of Business Management 10.14 (2016): 340-351.
DOI /
https://doi.org/10.5897/AJBM2016.8034
URL /
https://academicjournals.org/journal/AJBM/article-abstract/6EE25D659880

Copyright © 2025 Author(s) retain the copyright of this article.

This article is published under the terms of the Creative Commons Attribution License 4.0

Back to Vol. 10 No. 14
Back to articles
SUBSCRIBE TO RSS
SUBMIT MANUSCRIPT
CONFERENCES