International Journal of
Library and Information Science

  • Abbreviation: Int. J. Lib. Inf. Sci.
  • Language: English
  • ISSN: 2141-2537
  • DOI: 10.5897/IJLIS
  • Start Year: 2009
  • Published Articles: 232

Article in Press

Assessment of reference resources and services in selected Nigerian university libraries: A case study of Bayero University Kano and Yobe State University Damaturu, Nigeria


  •  Received: 14 March 2019
  •  Accepted: 12 April 2019
All over the globe, academic libraries are committed to providing free and impartial access to information for all library users, through the various mediums – such as written, audiovisual or other electronic form. The need for information is necessary in a person’s knowledge. Thus, a library user identifies such a need, which may be expressed as an inquiry or a search query in order get the right information. Thus, access to relevant information is a basic right that users must have in order to develop. To achieve these, the academic library makes available, enabling environment by providing professional personnel, resources, services and other facilities needed for human development. The rapid changes in reference resources and services are revolutionary, especially in this era of Telecommunication technology and ICTs, which serves as the driver of the information economy. Nowadays, academic libraries are adding new processes and activities, electronic resources and services while maintaining most of the old traditional ways, resources and services in order to remain relevant – Hybrid system. Libraries that operate a hybrid system provide access to both paper-based resources and electronic resources. The concept of reference resources and services commonly deals with selection, acquisition, collection, classification, analysis, manipulation, storage, retrieval and dissemination of information via long range. It focuses on understanding problems from the perspective of patrons’ involved and applying information and other technologies that needed reference service delivery. It also includes the range of information products, such as guides, directories and databases, and the equipment and facilities that are provided to enable research to be carried out to meet information needs. The aim of this paper is to assess the traditional reference resources and services (face–to - face personal communication which includes eye contact, facial expression, oral communication, and written communication) provided by Bayero University Kano and Yobe State University, Damaturu – Nigerian. The delivery of materials from the collections to users in the reading rooms is also included in the scope of reference sources and services. These services are categorized into direct reference services and indirect reference services; which are linked to the five laws of library science by Dr. S.R. Ranganathan. Library and information scientists’ scholars believe that reference services act as a medium between patrons, collection and services provided by the library.

Keywords: Reference Theory; University Libraries and Reference Librarian, Reference Service and Laws of Library Science; Assessment of Reference resources and services; Virtual Reference Services; Reference Resources.