International NGO Journal

  • Abbreviation: Int. NGOJ
  • Language: English
  • ISSN: 1993-8225
  • DOI: 10.5897/INGOJ
  • Start Year: 2006
  • Published Articles: 241

Article

Changes and satisfaction of microfinance clients: A study on a coastal NGO in Bangladesh

Mohammed Mamun Rashid
  • Mohammed Mamun Rashid
  • Community Development Centre (CODEC), Plot No- 2, Road No-2, Lake Valley R/A Foy's Lake, Chittagong, Bangladesh
  • Google Scholar


  •  Received: 28 February 2016
  •  Accepted: 09 March 2016
  •  Published: 30 April 2017

Abstract

This article intends to find out contributions of microfinance of one coastal NGO in Bangladesh and satisfaction of clients. It is found that 91.51% of microfinance clients are female and majority of the respondents (63.10%) received loans from three to eight times. A number of clients failed to succeed due to adverse effects of climate change and man-made tyrannies like nuisance of pirates at fishing grounds. However, in all, 42.44% of total clients are highly satisfied on services carried out by microfinance. 51.29% of them are moderately satisfied; and 6.27% are highly dissatisfied. This paper concludes that a significant number of microfinance personnel do not receive this program in an interesting way. The management should look into the possibilities of how the program can be made in an interesting manner. If the working situation is monotonous in nature, the quality of the program will never be in good shape.    

 

Key words: Behavior, client satisfaction, coastal communities, microfinance, well-beings.