Journal of
Hospitality Management and Tourism

  • Abbreviation: J. Hosp. Manage. Tourism
  • Language: English
  • ISSN: 2141-6575
  • DOI: 10.5897/JHMT
  • Start Year: 2010
  • Published Articles: 59

Full Length Research Paper

Exploring the Critical Success Factors (CSF) and Limitations of Enterprise Resource Planning (ERP) Systems: The Case of Egyptian Hotels

Lamiaa Moustafa Mohamed
  • Lamiaa Moustafa Mohamed
  • Pharos University, Faculty of Tourism and Hotel Management, Hotel Management Department Head, 59 Abd Alkerim Khtaby St. from Gwad Hosny St., Abrahimya, Alexandria, Egypt.
  • Google Scholar

  •  Received: 17 January 2015
  •  Accepted: 18 April 2015
  •  Published: 30 May 2015


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Al Shawi S, Themistocleous M, Almadani R (2004). Integrating Diverse ERP Systems: a Case Study, The J. Enterprise Inform. Manage. 17(6):454-462.
Azevedo PS, Azevedo C, Romão M (2014). Application Integration: Enterprise Resource Planning (ERP) Systems in the Hospitality Industry, International Conference on Project Management / HCIST 2014 - International Conference on Health and Social Care Information Systems and Technologies, Procedia Technol. 16:52-58
Azevedo PS, Romãob M, Rebelo E (2012). Advantages, Limitations and Solutions in the Use of ERP Systems (Enterprise Resource Planning) – A Case Study in the Hospitality Industry, International Conference on Health and Social Care Information Systems and Technologies, Procedia Technol. 5:264-272.
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Botta-Genoulaz Z, Millet P (2006). An investigation into the Use of ERP Systems in the Service Sector, Int. J. Product. Econ. 99:202–221.
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Ehie IC, Modsen M (2005). Identifying Critical Issues in Enterprise Resource Planning Implementation, Computers in Industry, 56:545–557.
Esteves J, Pastor J, Casanovas J (2005). Monitoring User Involvement and Participation in ERP Implementation Projects, Int. J. Technol. Hum. Interaction, 1(14):1-16.
García-Sánchez N, Pérez-Bernal LE (2007). Determination of the Critical Success Factors in Implementing an ERP System: A Field Study in Mexican Enterprises, Information Technology for Development, 13(3):293-309.
Haddara M, Elragal A (2011). ERP Lifecycle: When to Retire Your ERP System? In M. M. Cruz-Cunha, J. Varajão, P. Powell& R. Martinho (Eds.): Springer Berlin Heidelberg, Communications in Computer and Information Science 219:168-177.
Heart T, Pliskin N, Schechtman E, Reichel A (2001). Information Technology in the Hospitality Industry: the Israeli Scene and Beyond, Information Technology and Tourism, 4:41-64.
Kouki R, Poulin D, Pellerin R (2010). 'The Impact of Contextual Factors on ERP Assimilation: Exploratory Findings from a Developed and a Developing Country,' J. Global Inf. Technol. Manage. 13(1):28-55.
Lee J, Siau K, Hong S (2003). Enterprise Integration with ERP and EAI, Communications of the ACM, 46(2):54- 60.
Liu P (2011). Empirical Study on Influence of Critical Success Factors on ERP Knowledge Management on Management Performance in High-Tech Industries in Taiwan, Int. J. Expert Systems with Applications, 38:10696-10704.
Marnewick C, Labuschagne L (2005). A conceptual model for enterprise resource planning (ERP). Information Management & Computer Security,13(2):6-10.
Matende S, Ogao P (2013). Enterprise Resource Planning (ERP) System Implementation: A case for User Participation, International Conference on Project Management / HCIST 2013 - International Conference on Health and Social Care Information Systems and Technologies, Procedia Technology, 9:518-526.
Menor LJ, Tatikonda MV, Sampson SE (2002). New Service Development: Areas for Exploitation and Exploration, J. Operations Manag., 20:135-157.
Motwani J, Subramanian R, Gopalakishna P (2005). Critical Factors for Successful ERP Implementation: Exploratory Findings from Four Case Studies, Computers in Industry, 56:529–544.
Murphy K, Simon S (2002). Intangible Benefits Valuation in ERP Projects, Inf. Syst. J. 12(4):301-320.
O'Brien JA (2002). Management information systems-managing information technology in the E-business enterprise (5th ed.). McGraw-Hill/Irwin.
Puschmann T, Alt R (2004) Process Portals – Architecture and Integration, Proceedings of the 37th Hawaii International Conference on System Sciences, 8:1-10.
Rus R (2009). The Use of Information Systems in Hotel Market of Cluj-Napoca, Studia Universitatis Babes-Bolyai, 3:51-59.
Scott F, Shepherd J (2002). The Steady Stream of ERP Investments, AMR Research Alert, August 26.
Siriluck R (2010). Success Factors of Large Scale ERP Implementation in Thailand, World Academy of Science, Engineering and Technology, 40:605-608.
Soh C, Kien S, Tay-Yap J (2000). Cultural Fits and Misfits: Is ERP a Universal solution?, Communications of ACM, 43(4):47-51.
Themistocleous M, Irani Z (2001). Benchmarking the Benefits and Barriers of Application Integration, Benchmarking, Int. J. 8(4):317-331.
Themistocleous M, Irani Z, O'Keefe R, Paul R (2002). ERP Problems and Application Integration Issues, Proceedings of the 34th Hawaii International Conference on System Sciences: An Empirical Survey (HICSS-34), 9:1-10.
Umble EJ, Haft RR, Umble MM (2003). Enterprise Resource Planning: Implementation Procedures and Critical Success Factors, Eur. J. Operational Res. 146:241-257.
Willcocks L (2000). The Role of the CIO and IT function in ERP, Communication of the ACM, pp. 34-38.
Wu J, Wang Y (2007). Measuring ERP Success: The key-Users' Viewpoint of the ERP to Produce a Viable IS in the Organization, Computer in Human Behavior, 23:1582-1596.