Journal of
Hospitality Management and Tourism

  • Abbreviation: J. Hosp. Manage. Tourism
  • Language: English
  • ISSN: 2141-6575
  • DOI: 10.5897/JHMT
  • Start Year: 2010
  • Published Articles: 58

Full Length Research Paper

Utilisation of information and communication technologies in hotel operations in the central region of Ghana

Joana Mills Quarshie
  • Joana Mills Quarshie
  • Marshalls University College, Accra, Ghana.
  • Google Scholar
Edem Kwesi Amenumey
  • Edem Kwesi Amenumey
  • Department of Hospitality and Tourism Management, University of Cape Coast, Cape Coast, Ghana.
  • Google Scholar

  •  Received: 26 June 2016
  •  Accepted: 08 July 2016
  •  Published: 31 January 2018


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Ayeh JK (2005). Information Communication Technology (ICT) and tourism promotion in the Greater Accra Region: The use of internet in Ghana hotels (Unpublished Master's thesis). University of Cape Coast, Cape Coast, Ghana.


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Bethapudi A (2013). The role of ICT in tourism industry. J. Appl. Econ. Bus. 1(4) 67-79.


Calatrava J (2005). New information and communication technologies on European rural development: Some considerations about their use and potentiality. EFITA/WCCA Joint Conference on IT in Agriculture.Vila Real, Portugal. 


Camison C (2000). Strategic attitudes and information technologies in the hospitality business: An empirical analysis. Int. J. Hosp. Manag. 19(2):125-43.


Claver-Cortes E, Pereira-Moliner J, Tarı JJ, Molina-Azorın JF (2007). TQM managerial factors and performance in the Spanish hotel industry. Indust. Manag. Data Syst. 108(2):228-244.


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Croes RR, Tesone V (2004). Small firms embracing technology and tourism development: Evidence from two nations in Central America. Int. J. Hosp. Manag. 23:557-564.


Duffy S (2010). Factors influencing technology adoption amongst SMEs, Conference on Tourism and Hospitality Research. Ireland. Retreived on04/06/2011 from 



Ham S, Kim W, Jeong S (2005). Effect of information technology on performance in upscale hotels. Int. J. Hosp. Manag. 24(2):281-294.


Hinson R, Boateng R (2007). Perceived benefit and management commitment to e-business usage in selected Ghanaian tourism firms. Elect. J. Inform. Syst. Dev. Ctries. 31:1-18.


Huang L (2008). Bed and breakfast industry adopting e-commerce strategies in e-service. Service Indust. J. 28(5):633-648.


Ghana Tourism Authority (2011). Inspection and licensing programme list of hotels. Cape Coast, Ghana.


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International Labour Organisation (2010). Human resources development, employment and globalisation in the hotel, catering and tourism sector. Tripartite Meeting on the Human Resources Development Employment and Globalisation at International Labour Office in Geneva. 


Ismail M (2002). Readiness for the networked world: Ghana assessment. The centre for international development. USA: Harvard University Press.


Issahaku I (2012). Adoption of E-Business in the hospitality industry in Ghana: A case study of hotels (Unpublished Master's thesis). Kwame Nkrumah University of Science and Technology, Ghana.


Jones P, Lockwood A (2004). The management of hotel operations. United Kingdom: TJ International Press.


Jones P (2007). Drivers of productivity improvement in the tourism and hospitality industry: Practice, research evidence and implications for teaching, Eurhodip Conference in London. Retrieved on 11/11/2010 from 



Kim TG, Lee JH, Law R (2008). An empirical examination of the acceptance behaviour of hotel front office system: An extended technology acceptance model. Tour. Manag. 29:500-513.


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Law R, Jogaratnam G (2005). A study of hotel information technology applications. Int. J. Contemporary Hosp. Manag. 17(2/3):170-180.


Nwakanma IC, Ubani EC, Aseigbu BC, Nwokonkwo OC (2014). Factors affecting the adoption of ICT in the hospitality industry of Imo States. Int. J. Comput Sci. 11(1):170-181.


OECD (2004). ICT, e-business and SMEs. Paris, France: Organisation for Economic Co-operation and Development.


Olatokun W, Keybone M (2010). E-Commerce technology edoption by SMEs in Botswana. Int. J. Emerging Technol. Soc. 8(1):42-56.


Page SJ (2011). Tourism management: An Introduction, 4th edition UK: Elsevier Ltd.


Pallant J (2005). SPSS survival manual 2nd edition Berkshire: Open University Press.


Rofhok-Bjorni A (2006). Electronic invoicing in Finland: Attitude towards electronic invoicing by financial managers in small to medium sized


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Schneider C, Datta P (2006). Adoption of WLANs in the hotel industry: A theoretical cost-analytic framework. J. Hosp. Tour. Manag. 13(2):189-198.


Shanker D (2008). ICT and tourism: Challenges opportunities. Indian: Institute of Technology Press LTD.


Sigala M (2003). The information and communication technologies productivity impact on the UK hotel sector. Int. J. Operations Prod. Manag. 23(10):1224-1225.


Venkatesh V, Davis FD (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Manag. Sci. 46(2):186-204.


Walker JR (2010). Introduction to Hospitality Management 3rd edition USA: Pearson Education Inc.


Wang Y, Qualls W (2006). Towards a theoretical model of technology adoption in hospitality organisations. Int. J. Hosp. Manag. 26(3):560-573.


Wang HY, Wang SH (2010). Predicting mobile hotel reservation adoption: Insight from a perceived value standpoint. Int. J. Hosp. Manag. 29:598-608.