Full Length Research Paper
References
Akuwudike OG (2008). A research the impact of maintenance culture in hospitality facility management in Nigeria.Published in Umuahia. |
|
Anthony E (2014). Registration log book of Umuahia hotels;Abia State tourism board old secretariat Umuahia. |
|
Aroro C, Goyal M (2008). The Hotel Maintenance Management, Heinemann London. |
|
Atasie AQ (2010). A Research work on Customer Satisfaction in the hospitality industry among hotels in Aba, published in Umuahia. |
|
Collins P (2008). Determinates of hotels Government performance: Evidence from the hotel industry Kofe printing press Accra Ghana.Hotels sustainability journal. |
|
David K (2010). Hotel Proprietor act of 1974: Hotels regulation handbook: Camadgi Routledge. |
|
Engel JF, Kollat F, David T, Blackwell R (1968). Consumer Behaviour, 1st edition New York: Holt, Rinehar. |
|
Farris APW, Neil TB (2010). Marketing metrics: The Definitive guide to measuring marketing performance, upper saddle river New Jersey: Pearson education. |
|
Foxall G (2006). Understanding consumer choice:Baingstoke Palgrave Macmillan. |
|
Frennea TU, Smart N, Wilson E (2010). Customer satisfaction: A strategic review and guidelines for managers: Marketing science institute. |
|
Fuller HBW (2009).Sustainability a core approach to environmentally development.1200 Willow Lake Boulevard, Ste Paul Minnesota. |
|
Gitman LJ, McDanie C, (2005). The future of Business: The essential mason, USA Ohio: south-western. |
|
Harold T, Retche JA, Hully OS (2008).Manufacturing organization and management; Word press publishers, Toronto. |
|
Hayes DK, Ninemeier JD (2007). Hotel operation management Industries KS U.S.A, Prentice Hall. |
|
Jagsish NS, Atul P, Shainesh G (2007). Customer relationship management, emerging concepts, tools and application, published by Tata McGraw-Hill Education. |
|
James A (2011). A Research on human resource training in Hospitality establishment, Published in India. |
|
John V (2003). Fundamentals of customers focused management completing through service Westport,connpraeger. |
|
Kotler P, Bowen J, Makens C (2006). Marketing for hospitality and tourism Pearson Prentice hall, upper saddle river New Jersey. |
|
Kucukosmanoghu A (2010). Customer satisfaction a central phenomenon in marketing. London: Sage publications. |
|
Onyema CT (2006). A Research on the importance of imbibing maintenance culture among Nigerians.Published in Ibadan Nigeria. |
|
Parasuraman A, Valarie Z, Leonard LB (1985).Developing the models of service quality gaps: A critical discussion, press word Canada. |
|
Vikas M, Carly F (2010). Customer satisfaction: A strategic review and Guidelines for managers" Marketing science institute: MSI Fast forward New York: Free press. |
Copyright © 2025 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0