Journal of
Hospitality Management and Tourism

  • Abbreviation: J. Hosp. Manage. Tourism
  • Language: English
  • ISSN: 2141-6575
  • DOI: 10.5897/JHMT
  • Start Year: 2010
  • Published Articles: 65

Full Length Research Paper

Service delivery and customer satisfaction in hospitality industry: A study of the Divine Fountain Hotels Limited, Lagos, Nigeria

Kukoyi Ibraheem Adesina
  • Kukoyi Ibraheem Adesina
  • Department of Tourism and Events Management, College of Social and Management Sciences, Afe Babalola University, Ado-Ekiti, Ekiti, State, Nigeria.
  • Google Scholar
Iwuagwu Chinonso
  • Iwuagwu Chinonso
  • Department of Tourism and Events Management, College of Social and Management Sciences, Afe Babalola University, Ado-Ekiti, Ekiti, State, Nigeria.
  • Google Scholar


  •  Received: 03 February 2015
  •  Accepted: 04 March 2015
  •  Published: 31 March 2015

References

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Allen T. Cleminson H. and Holloway J. (1998). The Business of Tourism, Pitman Publisher London. pp. 104-107.
 
Asubanteng P, Ngahu I (1996). Factors of business success and growth. A business review. 2nd Edition, pp 212-215.
 
Daaboul A, Muhammed Z (2003). Principles of Services in Marketing. Choice Publishers 2nd Edition, pp. 78-79.
 
Leon S, Lestlie K (2000). Consumer Behavior, 7th Edition. Institute of Management Consultant, Washington D.C pp 47-53.
 
Pride W, Ferrell OC (2006) Marketing New York. Association of Management Consulting Firms publication. pp. 2-5.
 
Shemwell (2001). Tourist perceptions towards hotel services in New Zealand. Int. J. Hosp. Tourism. pp. 5-29.
 
Zeithaml VA, Bitner MJ, Gremler DD (2006). Service Marketing Integrating Customer Focus Across the Firm, New York.