Journal of
Hospitality Management and Tourism

  • Abbreviation: J. Hosp. Manage. Tourism
  • Language: English
  • ISSN: 2141-6575
  • DOI: 10.5897/JHMT
  • Start Year: 2010
  • Published Articles: 65

Full Length Research Paper

Service delivery and customer satisfaction in hospitality industry: A study of the Divine Fountain Hotels Limited, Lagos, Nigeria

Kukoyi Ibraheem Adesina
  • Kukoyi Ibraheem Adesina
  • Department of Tourism and Events Management, College of Social and Management Sciences, Afe Babalola University, Ado-Ekiti, Ekiti, State, Nigeria.
  • Google Scholar
Iwuagwu Chinonso
  • Iwuagwu Chinonso
  • Department of Tourism and Events Management, College of Social and Management Sciences, Afe Babalola University, Ado-Ekiti, Ekiti, State, Nigeria.
  • Google Scholar


  •  Received: 03 February 2015
  •  Accepted: 04 March 2015
  •  Published: 31 March 2015

How to cite this article

APA /
Kukoyi, I. A., Iwuagwu, C. (2015). Service delivery and customer satisfaction in hospitality industry: A study of the Divine Fountain Hotels Limited, Lagos, Nigeria. Journal of Hospitality Management and Tourism, 6(1), 1-7.
Chicago /
Kukoyi Ibraheem Adesina and Iwuagwu Chinonso. "Service delivery and customer satisfaction in hospitality industry: A study of the Divine Fountain Hotels Limited, Lagos, Nigeria." Journal of Hospitality Management and Tourism 6, no. 1 (2015): 1-7.
MLA /
Kukoyi Ibraheem Adesina and Iwuagwu Chinonso. "Service delivery and customer satisfaction in hospitality industry: A study of the Divine Fountain Hotels Limited, Lagos, Nigeria." Journal of Hospitality Management and Tourism 6.1 (2015): 1-7.