Abstract

Use of the internet in the provision of services may prove an important advantage in improving the operation of local government, and an efficient means of providing citizens with better quality services. Although the implementation of corresponding practices depends on the ability of citizens in the community to adopt and use such service-providing systems. Actions taken by local government (1^st level) also promote this innovation to the benefit of both parties. The objective of this study is to examine citizens’ conduct towards electronic municipal services and to define those factors affecting their conduct. It examines on the basis of a case study the attitude taken by citizens and the problems they face in relation to the provision of electronic services by 1^st level local government.

Key words: Local government, e-service, e-government, e-participation.