Background: WHO and UNAIDS estimated that 36.9 million people were living with HIV in 2017 globally. That same year, 1.8 million people became newly infected with HIV and 940, 000 people died from AIDS-related illnesses.
Objectives: To assess the satisfaction of people living with HIV with services given at anti-retroviral therapy (ART) clinic of Mizan-Tepi University Teaching Hospital (MTUTH).
Methods: A cross-sectional study was conducted from December 2018 to January 2019 among 356 people living with HIV who were on HAART. Systematic random sampling technique was applied in selecting the study participants. Face to face interview was employed using structured questionnaires. Data were entered to epi-data manager version 18.104.22.168 and analyzed using SPSS version 23. Binary logistic regression was applied to identify the independent predictors of patient satisfaction with the services given.
Result: The overall level of clients’ satisfaction on HAART at MTUTH was 55.2%. Educational status of secondary school and above [AOR 2.41, 95% CI: 1.24-4.69], duration of advice above 10 minute [AOR 1.74, 95% CI: 1.09-2.79], CD4 count above 500 [AOR 2.20, 95% CI: 1.37-3.54] and duration of treatment [AOR 1.93, 95% CI: 1.07-3.49] were found to be significantly associated with client satisfaction.
Conclusion: Overall, more than half of patients were satisfied with the ART services given at MTUTH’s ART clinic. Increasing client satisfaction is important through patient counseling.