Journal of
Public Health and Epidemiology

  • Abbreviation: J. Public Health Epidemiol.
  • Language: English
  • ISSN: 2141-2316
  • DOI: 10.5897/JPHE
  • Start Year: 2009
  • Published Articles: 509

Article in Press

Patient Expectation: A Concept Analysis

College of Health Sciences, Debre Berhan University

  •  Received: 03 August 2018
  •  Accepted: 03 August 2018
Purpose: The aim of this concept analysis is to clarify the concept of patient expectation in hospital health care setting. Method: Rodgers evolutionary method of concept analysis was used to the analysis of the concept patient expectation. For inclusion criteria, searches were set to any article produced, in English, since January 2009 to December 2013 in Pubmed/MEDLINE, Google and Google Scholar. A final total of 10 articles were included in the theoretical analysis for attributes, antecedents and consequences of the concept. Additional articles that are relevant for concept clarifications were also consulted. Conclusion and implication: Understanding the attributes, antecedents and consequences of the concept on patients’ expectation has implications for health care in general and health care service providers in particular. Understanding patient expectation has also clarified the vagueness of concept so that stakeholders in health can intervene so as to fulfill patient’s expectations. The term patient expectation is suggested to denote “What an individual have on his/her mind when awaiting or under medical care and treatment”. The possible defining criterion of this concept includes the following specifications: Cognitive process & representation, Value based service, Standard of care & fairness, Realistic and emphasis on specific processes and outcomes. Key words: Expectation, Concept analysis, patient, Ethiopia