Analysis of agency banking and customer satisfaction in Rwanda: A case of Bank of Kigali
January 2023 - Vol 17 Num. 1
This paper used quantitative and qualitative methods to analyze agency banking and customer satisfaction in Rwanda and it considered the Bank of Kigali as a case study. The research adopted a descriptive research design in nature. Data were collected from a sample size of 208 respondents who were selected from the...
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