Abstract

Determining the job satisfaction level of employees is essential as job satisfaction is an important element that can affect the total operation or production of an organization. This study investigates four predictors (demographic, employee relationship with management, compensation and benefits, and working environment) as independent variables to job satisfaction among 150 human resource (HR) employees who work in the manufacturing industry in Malaysia. Job descriptive index (JDI), Minnesota satisfaction questionnaire (MSQ), employee benefits survey sample and Direct Support Professional (DSP) job satisfaction questionnaire are employed to develop the self-administered questionnaire for this study. The Pearson correlation coefficient results indicate that there is a positive relationship between all the three predictors and job satisfaction. Taking a closer look, the multiple regression results show that employee relationship with management has a greater influence on job satisfaction compare to the remaining two predictors. The analysis of variance (ANOVA) and t-test analyses suggest that, there are significant differences between the age group, the number of year of services, education level and job satisfaction. This study sheds light on the major factors affecting the level of job satisfaction among HR employees, a group that is not frequently researched. The findings imply that employers are required to formulate appropriate long term plans to avoid high turnover and/or job burnout among employees.

Key words: Job satisfaction, employee relationship with management, compensation and benefits, working environment, HR employees, manufacturing industry, Malaysia.