Abstract

To conduct a user study requires a significant amount of time and effort. The understanding of user behavior that can be gained through a particular user study must be valuable enough, in terms of improving the practice of library professionals. A rationale for evidence-based librarianship, based on studies of user behaviors and the information needs that motivate those behaviors, will be presented. This paper undertakes to study the library services and its user’s behaviour in Kalasalingam University library. This study analysis various aspects of library use, including user satisfaction, frequency of visiting the library and quality of library staff. The importance of the considering the context in which the people seek information from libraries will be discussed.

Key words: User studies, KLU library, users, library service.