International Journal of
Library and Information Science

  • Abbreviation: Int. J. Lib. Inf. Sci.
  • Language: English
  • ISSN: 2141-2537
  • DOI: 10.5897/IJLIS
  • Start Year: 2009
  • Published Articles: 232

Article in Press

ASSESSMENT OF SERVICE QUALITY ACCESS DIMENSIONS AT TECHNICAL INSTITUTION LIBRARIES OF ODISHA: AN ANALYSIS

SANGHAMITRA DALBEHERA and PUSPANJALI JENA

  •  Received: 29 July 2015
  •  Accepted: 15 September 2015
With evolving technological innovations and the variety and abundance of information that is becoming available to information users, competitive pressures will continue to intensify for technical college libraries. Today libraries introduce many new services either converting existing services into e-services or by developing and implementing entirely new services for searching, delivery and use of information. Such new or converted services include e.g. online service, portals, digitized collection, etc to enhance the quality of library services. Quality will be mainly defined by the speed and accuracy of reference and information delivery services, open access to both physical collection and online retrieval systems. The assessment of service quality provides an important feedback for libraries to assess and improve its services to its users. Library services quality is a combination of the quality of information provided by the library (e.g., comprehensiveness, appropriateness, and format) and the services offered by the li¬brary (e.g., physical facilities, helpfulness, and attitude of library staff). Technical institution libraries need a standardized measuring tool of service quality to investigate which service quality dimensions that mostly influenced the users’ perception .In this paper, SERVQUAL instrument was adapted to measure the gap between the expectation level and perception level of the users of technical institution libraries of Odisha and the information was gathered via questionnaires which consisted of structured questions.

Keywords: Technical College Libraries, Service Quality Assessment, Access Dimension, SERVQUAL