International Journal of
Medicine and Medical Sciences

  • Abbreviation: Int. J. Med. Med. Sci.
  • Language: English
  • ISSN: 2006-9723
  • DOI: 10.5897/IJMMS
  • Start Year: 2009
  • Published Articles: 535

Full Length Research Paper

Health care providers’ satisfaction with the clinical laboratory service of Nekemte Referral Hospital, Western Ethiopia

Eyasu Ejeta*, Geletta Tadele, Mikias Desalegn, Shibabew Abere and Keneni Elias
Department of Medical Laboratory Sciences, College of Medicine and Health Sciences, Wollega University, PO Box 395, Nekemte, Ethiopia.
Email: [email protected]

  •  Received: 29 November 2014
  •  Accepted: 07 April 2015
  •  Published: 31 May 2015

References

Addis Z, Birhan W, Derseh D, Sahle B, Gizaw N (2013). Physicians' and Nurses' Satisfaction with the Clinical Laboratory Service of Gondar University Hospital, Northwest Ethiopia. Am. J. Clin. Pathol. 140(3):289-291
http://dx.doi.org/10.1309/AJCPU1PLVOIN5JQI
 
Comprehensive Accreditation Manual for Laboratory and Point-of-CareTesting (2005, 2006). Oakbrook Terrace, Ill: Joint Commission on Accreditation for Healthcare Organizations pp. 1-10.
 
Elhoseeny TA, Mohammad EK (2013). Quality of the clinical laboratory department in aspecialized hospital in Alexandria, Egypt. EMHJ 19(1):81-89.
 
Hassemer DJ (2003). Wisconsin State Laboratory of Hygiene's role in clinical laboratory improvement. WMJ 102(6):56-59.
PMid:14658570
 
Howanitz PJ (2002). Physician satisfaction with clinical laboratory services: Q-probes data analysis and critique. Northfield, Illinois, College of American Pathologists.
 
ISO (2003). Medical laboratories – Particular requirement for quality and competence.
 
ISO/IEC (2005). General requirement for the competence of testing and calibration laboratories.
 
Jones BA, Bekeris LG (2009). Physician satisfaction with clinical laboratory services: College of American Pathologists, Q-probes study of 138 institutions. Arch. Pathol. Lab. Med. 133:38-43.
PMid:19123734
 
Laboratory General Checklist (2006). Laboratory Accreditation Program. Northfield, Ill: College of American Pathologists GEN. 20368.
 
Mfinanga SG, Kahwa A, Kiaro G, Kilale A, Kivuyo S, Senkoro M, Ngowii B, Mtandu R, Matayobal B, Ngaday E, Mashoto K (2008). Dissatisfaction with laboratory service in conducting HIV related testing among public and private medical personnel in Tanzania. BMC Health Serv. Res. 8:171.
http://dx.doi.org/10.1186/1472-6963-8-167
http://dx.doi.org/10.1186/1472-6963-8-171
PMid:18691442 PMCid:PMC2518553
 
Mindaye T, Taye B (2012). Patient's satisfaction with laboratory services at antiretroviral therapy clinics in public hospitals, Addis Ababa, Ethiopia. BMC Res. Notes 5:184
http://dx.doi.org/10.1186/1756-0500-5-184
PMid:22520145 PMCid:PMC3392742
 
Muhondwa E, Leshabary M, Mwangu M, Mbembati N, Ezekiel M (2008). Patient Satisfaction at the Muhimbili National Hospital in Dares Salaam Tanzania. East Afr. J. Pub. Health 5(2):67-73.
PMid:19024413
 
Muula A, Chipeta J, Siziya S, Rudatsikira E, Mataya R, ataika E (2007). Human resource requirements for highly active antiretroviral therapy scale-up in Malawi. BMC Health Serv. Res. 7:208.
http://dx.doi.org/10.1186/1472-6963-7-208
PMid:18093318 PMCid:PMC2231354
 
Salkie ML (1994). Role of clinical laboratory in allergy testing. Clin. Biochem. 27(5):343-355.
http://dx.doi.org/10.1016/0009-9120(94)90038-8
 
Sitzia J, Wood N (1997). Patient satisfaction: A review of Issues and concepts. Soc. Sci. Med. 5(12):1829-1843.
http://dx.doi.org/10.1016/S0277-9536(97)00128-7
 
Tegbaru B, Meless H, Kassu A, Desalegn T, Gezahegn N, Tamene W, Hailu E, Birhanu H, Messele T (2004). Laboratory services in hospitals and regional laboratories in Ethiopa. Ethiop J. Health Dev. 18(1):43-47.
http://dx.doi.org/10.4314/ejhd.v18i1.9865
 
Teklemariam Z, Mekonnen A, Kedir H, Kabew G (2013). Clients and clinician satisfaction with laboratory services at selected government hospitals in eastern Ethiopia. BMC Res. Notes 6:15.
http://dx.doi.org/10.1186/1756-0500-6-15
PMid:23324260 PMCid:PMC3556148
 
Thiedke C (2007). What do we really know about Patient Satisfation? Fam. Pract. Manag. 14(1):33-36.
PMid:17294978
 
Tsasis P, Tsoukas C, Deutsch G (2002). Evaluation of Patient Satisfaction in a Specialized HIV/AIDS Care Unit of a Major Hospital. AIDS Patient Care STDs 14(7):347-349.
http://dx.doi.org/10.1089/108729100413211
PMid:10935051