Full Length Research Paper
Abstract
This study developed a mobile tour guiding system which uses mobile geographic information system (GIS) techniques to provide spatial and guiding information based on user evaluation. The system comprises four main functions, a graphic function, a global positioning system (GPS) function, a route function and a query function. A user evaluation of the system allows the voicing of different opinions and user perceptions about the system. The user evaluation is carried out by asking participants to complete importance-satisfaction questionnaires after using the system. The results of the evaluation provide valuable data to improve the system to meet user demands. It was also found that most participants would recommend the system to friends and agreed that using the system improved their level of satisfaction. Most users also agreed that the system can help the administration to protect the valuable landscape for which the park is famous. Therefore, the mobile tour guiding system is currently being used for guiding services and continues to be improved according to the user evaluations.
Key words: Location-based services, geographic information system, global positioning system, tour guiding system, importance-performance analysis.
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