International NGO Journal

  • Abbreviation: Int. NGOJ
  • Language: English
  • ISSN: 1993-8225
  • DOI: 10.5897/INGOJ
  • Start Year: 2006
  • Published Articles: 264

Article

Clients’ satisfaction about non-governmental organizations (NGOS) services in Jordan

  Fayez A. Simadi* and Fawwaz Almomani
  Social Psychology, Department of Humanities, Jordan University of Science and technology, Irbid, Jordan. Department of Sociolgy, University of Jordan, Jordan.
Email: [email protected]

  •  Accepted: 03 March 2008
  •  Published: 31 March 2008

Abstract

 

This paper has tried to clarify the clients’ satisfaction about NGOS services at Jordan in terms of gender, kind if organization and source of support of these organizations.The study sample size was 233 subjects were females and 140 were males. The comparison of means results could order the satisfaction aspects as a follow: Reception and treatment, NGO Impact on Clients, Services, Privacy and confidentiality, Objectives and Programs, Community and Participation and Discrimination, Results of ANOVA analysis indicated that the gender, kind of organization (specialized or multi-services organization) and source of support (local, royal and foreign) for the organization were having significant effects on the clients’ satisfaction. Results of MANOVA analysis indicated that females were more satisfied about organization services more than males do; also the level of clients’ satisfaction was higher about specialized organizations than multi-services. Moreover the level of satisfaction about the royal came first, the local organizations were in the middle and foreign was the third. Finally these results have been discussed in terms of Arabic and Jordanian society.

 

Key words: Jordan, NGOS, civil society