The present scenario shows a multi-tier FIR system in the police department, it reveals that citizen with some complaint first goes to the police station and reports his complaint to the Munshi who passes it to the station officer who in turn reports it to area in charge or sub- inspector. He tries to solve the problem, usually he is able to solve the problem but if it is not solved at this stage than it will be taken up to the next tier, that is, to circle incharge or town incharge, he tries to tackle the problem at his circle. If the problem is still not solved, then it is moved to the higher level, that is SP/SSP. Still, if not solved it is taken up at the state level of chief minister or DGP and ultimately it may move to the national level to prime minister or president. Now with implementation of e- governance in police department the situation has been or will be changed drastically. Andhra Pradesh, Delhi Punjab Maharashtra and some areas of Uttar Pradesh have been exploiting the positive consequences of modernization of police force, subsequently our government and official are trying to implement it in each every police booth in our nation.
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