Journal of
Dentistry and Oral Hygiene

  • Abbreviation: J. Dent. Oral Hyg.
  • Language: English
  • ISSN: 2141-2472
  • DOI: 10.5897/JDOH
  • Start Year: 2009
  • Published Articles: 130

Full Length Research Paper

Satisfaction survey among patients and staff of the Municipal Center of Oral Health in Ouagadougou

Wendpoulomde A. D. Kabore*
  • Wendpoulomde A. D. Kabore*
  • Unité de Formation et de Recherche en Sciences de la Santé (UFR/SDS), Université Ouaga I Pr Joseph Ki-Zerbo, 03 BP 7021 Ouagadougou 03, Burkina Faso.
  • Google Scholar
Youssouf Ouedraogo
  • Youssouf Ouedraogo
  • Unité de Formation et de Recherche en Sciences de la Santé (UFR/SDS), Université Ouaga I Pr Joseph Ki-Zerbo, 03 BP 7021 Ouagadougou 03, Burkina Faso.
  • Google Scholar
Seydina O Niang
  • Seydina O Niang
  • Service d’Odontologie Conservatrice Endodontie/Université Cheikh Anta Diop de Dakar, BP: 5005 Dakar-Fann, Sénégal.
  • Google Scholar
Anta Seck
  • Anta Seck
  • Service d’Odontologie Conservatrice Endodontie/Université Cheikh Anta Diop de Dakar, BP: 5005 Dakar-Fann, Sénégal.
  • Google Scholar
Abdoulaziz Diarra
  • Abdoulaziz Diarra
  • Centre Municipal de Santé Bucco-Dentaire (CMSBD) de Ouagadougou, 01 BP: 85 Ouagadougou 01, Burkina Faso.
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Carole D. W. Ouedraogo
  • Carole D. W. Ouedraogo
  • Centre Municipal de Santé Bucco-Dentaire (CMSBD) de Ouagadougou, 01 BP: 85 Ouagadougou 01, Burkina Faso.
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Raoul Bationo
  • Raoul Bationo
  • Centre Médical Camp Général Aboubacar Sangoulé Lamizana 04 BP 8105 Ouagadougou, Burkina Faso.
  • Google Scholar
Dieudonne Ouedraogo
  • Dieudonne Ouedraogo
  • Unité de Formation et de Recherche en Sciences de la Santé (UFR/SDS), Université Ouaga I Pr Joseph Ki-Zerbo, 03 BP 7021 Ouagadougou 03, Burkina Faso.
  • Google Scholar


  •  Received: 05 September 2016
  •  Accepted: 14 September 2016
  •  Published: 31 October 2016

Abstract

The high prevalence of oral diseases in Burkina Faso, and the difficulty in accessing adequate care, have made the Ouagadougou municipality to create the Municipal Center of Oral Health (MCOH). This study was undertaken to assess the level of satisfaction of patients and staff at the MCOH. It aimed also at establishing the reasons for consultation and the treatments recommended to patients who attend the MCOH. The study was carried between the 1st of June and the 15th of July, 2012 and achieved by using a questionnaire. Five hundred and two (502) patients and 24 employees (96%) were interviewed. Endodontic emergencies represented 48.8% of the reasons for a consultation. Endodontic treatment was mostly undertaken (51%). The majority of patients (99%) would return to the MCOH to receive care. The level of satisfaction with the salaries was 54.2%. Despite this, 89% of the employees were motivated to go to work each day. The MCOH must emphasize on development of the quality of its management. Furthermore, it is important to ensure that employee suggestions are taken into account, as these are an important component of satisfactory patient treatment.

Key words: Ouagadougou, patients, staff, satisfaction, reason for consultation, treatment.