Full Length Research Paper
Abstract
The present paper analyze the extent of complaints in three types of bank groups, namely, public sector banks, Indian private sector banks and foreign banks. The numbers of complaints are the maximum in public sector banks and the maximum complaints are related to deposit, credit cards and housing loans. The present study is related to 2006 - 2007 to 2007 - 2008.The paper intends to solve these complaints with different method.
Key words: Customer complaints in banks, nature of customer complaints and strategies to solve them.
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