Journal of
Hospitality Management and Tourism

  • Abbreviation: J. Hosp. Manage. Tourism
  • Language: English
  • ISSN: 2141-6575
  • DOI: 10.5897/JHMT
  • Start Year: 2010
  • Published Articles: 72

Full Length Research Paper

Assessing working-environment of employees in the hospitality industry: The case of hotels in Dessie and Kobolecha towns

Tesfaye Fentaw Nigatu
  • Tesfaye Fentaw Nigatu
  • Tourism and Hotel Management, Faculty of Social sciences and Humanities, School of Social Studies, Wollo University, Ethiopia.
  • Google Scholar

  •  Received: 12 September 2018
  •  Accepted: 12 December 2018
  •  Published: 31 January 2019


The study assesses the working environment of employees in the hospitality industry in the case of the hotel sector in Dessie and Kobolecha towns. Descriptive type of research was applied with a survey design. A close ended questionnaire method was used. The reliability measure of the questionnaire items is 0.86 based on Cronbach’s Alpha. Samples of 78 employees were selected based on simple random sampling method. The main finding of the study revealed low levels of health protection support systems at the work place. Tools, equipment, technology products, aesthetically pleasing atmosphere, lighting and ventilations were available in a less and moderate extent in the hotels. Help and support among the staff, as well as willingness of the staff members to listen to their problem at the work place are still low. Clear objective of the work, the fair treatment of the employees and the management respect towards employees were very low. The employee’s salary level, the informed consent of employees in the issue of important decisions about the hotels, recognition of work and appreciation by the management, the immediate supervisors’ ability to work on planning and solving conflicts is still low and needs improvements in the sampled hotels.


Key words: Hospitality industry, hotel industry, working-environment, work place.