July 2013

Effects of airline service quality on airline image and passengers’ loyalty: Findings from Arik Air Nigeria passengers

  This paper investigates how individual service quality attributes under specified dimension rendered by Arik Airline determine the image of the airline and passengers’ loyalty to the airline. To achieve this, a well-structured questionnaire was designed in line with SERVQUAL dimension scale to capture the airline opinion of the passengers about the service rendered to them, their opinion on whether the...

Author(s): Okeudo Geraldine and Chikwendu David U.

July 2013

Domestic medical tourism in India: Some facets

Domestic health or medical tourism is traveling from an individual’s usual place of residence to another within the country for getting better medical treatment or for want of less expensive treatment available in his/her usual place of residence. National Sample Survey Office had conducted an all-India household survey on domestic tourism during the period of July 2008 to June 2009. The survey covered 8,188...

Author(s): Ajay Baksi and A. K. Verma