January 2023

Analysis of agency banking and customer satisfaction in Rwanda: A case of Bank of Kigali

This paper used quantitative and qualitative methods to analyze agency banking and customer satisfaction in Rwanda and it considered the Bank of Kigali as a case study. The research adopted a descriptive research design in nature. Data were collected from a sample size of 208 respondents who were selected from the customers that consume the Bank agency services of Bank of Kigali agents. Research data from questionnaires...

Author(s): Rwanyarare Godfrey and Kalimba Peter

January 2023

The influence of the college environment on the development of entrepreneurial intentions

This study aimed to assess the factors that influence the formation of entrepreneurial intentions (EIs) among college students in Zambia. The research was built on the theory of planned behaviour (TPB) by Ajzne, to identify how the constructs of the same theory are manipulated by the factors that influence entrepreneurship intention formation among college students at Northern Technical College and Kabwe Institute of...

Author(s): Chilangwa Isabel Elitas, Mwaanga Clement and Siame Moulen