November 2013

Is there a link between compensation packages and job performance in the Ghana police service?

Employee compensation has gained significant attention for its impact on employee job performance. However, few empirical studies have actually examined the relationship between compensation and job performance in the public sector organisations in Ghana. This study fills the research gap by investigating the link between compensation packages and job performance in the Ghana Police Service. Using an exploratory and...

Author(s): Samuel Howard Quartey and Esther Julia Attiogbe

November 2013

Understanding MBA service quality in postgraduates’ own terms: An exploratory analysis of top-of-the mind definition

The growing internationalisation of Higher Institutions of Education and the proliferation of Information and Communications Technology (ICT) have increased the competitive challenge facing local public universities and MBA programs. Service quality is the key challenge facing local universities to compete at international level. To achieve service quality however, managers of Higher Institutions of Education and/or MBA...

Author(s): Charles Mwatsika and James Kamwachale Khomba

November 2013

Assessing the after-sales performance of an IT product-service company

A product-service system (PSS) can be perceived as an extension of the functionality of a physical good to which specialised services are added. IT (Information Technology) companies have operated with a PSS model in a business-to-business (B2B) context and are referred to as IT PSSs in this paper. In addition to software and hardware products, IT PSSs provide after-sales services to clients such as system operation,...

Author(s): Miriam Borchardt, Giancarlo Medeiros Pereira, Rodrigo Leichtweis Petry and Miguel Afonso Sellitto

November 2013

Curbing the unemployment problem in Nigeria through entrepreneurial development

This study is on curbing the Unemployment problem in Nigeria through entrepreneurial development. The study is motivated by the fact that unemployment problem like corrupt practices in Nigeria is a hydra headed problem and thus require the collective effort of all.  The study made use of primary data sourced from 220 respondents in Kogi State through administering of questionnaire. Their responses were tested using...

Author(s): Hassan, Olanrewaju Makinde