International Journal of
Educational Administration and Policy Studies

  • Abbreviation: Int. J. Educ. Admin. Pol. Stud.
  • Language: English
  • ISSN: 2141-6656
  • DOI: 10.5897/IJEAPS
  • Start Year: 2009
  • Published Articles: 226


Evaluating education quality in terms of ISO9000 standards

Cheng Fengchun
  • Cheng Fengchun
  • Beijing Normal University, Beijing 100875, China.
  • Google Scholar
Linda R. Vogel
  • Linda R. Vogel
  • University of Northern Colorado, U.S.A.
  • Google Scholar
Zheng Zhaoyu
  • Zheng Zhaoyu
  • Beijing Normal University, Beijing 100875, China.
  • Google Scholar

  •  Received: 10 October 2013
  •  Accepted: 30 July 2014
  •  Published: 31 August 2014



While nations measure the quality of educational systems by different standards, many nations, such as China, have adopted the ISO9000 quality standards to assess the quality of schools. This article explores the various elements of the the ISO 9000 standards and how each element relates to the various groups that are consumers or stakeholders in the educational process. The authors then develop a model to explain the relationship of the expectations of stakeholder groups to measures of quality for educational inputs, processes, and outputs. Emphasizing the differences between business and educational systems, a balance of promissory and satisfaction standards based on the ISO9000 standards is suggested in order to appropriately and effectively assess educational quality.


Key words: Education, quality; standards, ISO9000 series, customer satisfaction.