International Journal of
Library and Information Science

  • Abbreviation: Int. J. Lib. Inf. Sci.
  • Language: English
  • ISSN: 2141-2537
  • DOI: 10.5897/IJLIS
  • Start Year: 2009
  • Published Articles: 246

Full Length Research Paper

Library value through user satisfaction: The case of academic libraries in Ghana

Evelyn Ogboo Apronti Tetteh
  • Evelyn Ogboo Apronti Tetteh
  • Library, Methodist University College, Accra, Ghana.
  • Google Scholar
Lydia Nyantakyi-Baah
  • Lydia Nyantakyi-Baah
  • Library, Ghana Institute of Journalism, Accra, Ghana.
  • Google Scholar


  •  Received: 29 April 2019
  •  Accepted: 22 July 2019
  •  Published: 31 July 2019

References

Abagai T (1993). The use of library in a non-residential college: A case study of Kaduna State college of education. Forum Academia: Multidisciplinary Journal of Educational Research 1(1):104.

 

Abbasi N, Tucker R, Fisher K, Gerrity R (2014). Library spaces designed with students in mind: an evaluation study of University of Queensland Libraries at St Lucia Campus. Proceedings of the 35th IATUL Conferences on Measures for Success: Library Resources and Effectiveness under Scrutiny. Retrieved from View

 
 

Abels EG, Cogdill KW, Zach L (2002). The contributions of library and information services to hospitals and academic health sciences centers: a preliminary taxonomy. Journal of the Medical Library Association 90(3):276-284. Retrieved from 

View

 
 

Adeniran P (2011). User satisfaction with academic libraries services: academic staff and students perspectives. International Journal of Library and Information Science 3(10):209-2016. 
Crossref

 
 

Alasandi BB, Bankapur V (2014). Library satisfaction survey of the students and faculty members of Bharatesh's Global Business School, Belgaum, Karnataka: a user study. International Journal of Information Dissemination and Technology 4(2):163-167.

 
 

Albert AB (2014). Communicating Library Value: the missing piece of the assessment Puzzle. The Journal of Academic Librarianship 40:634-637.
Crossref

 
 

Amusan DA, Oyetola SO, Ogunmodede TA (2012). Influence of Library and Information Services on Attainment of Millennium Development Goals on Education : A Case Study of Oyo State, Nigeria. AMERICAN International Journal of Contemporary Research 2(8):213-222. Retrieved from 

View

 
 

Arinawati A (2011). An Assessment of the Effectiveness of Library Resources and Services in Supporting Researchers' Information Needs. Seminar Kebangsaan Perpustakaan Akademik. Pulau Pinang: Universiti Sains Malaysia.

 
 

Asamoah-Hassan H (2014). The Consortium of Academic and Research Libraries in Ghana - the Journey so Far,. Accra, Ghana.

 
 

Atta-Obeng L (2016). Promoting knowledge and skills for lifelong learning. The University of Ghana, Accra, Ghana.

 
 

Biradar BS, Kumar PD, Mahesh Y (2009). Use of information sources and services in the library of Agricultural Science College, Shimoga: A case study. Annals of Library and Information Studies 56:63-68.

 
 

Botha E, Erasmus R, Van Deventer M (2009). Evaluating the impact of a Special Library and Information Service. Journal of Librarianship and Information Science 41:108-123.
Crossref

 
 

Bua FT, Yawe AA (2014). A comparative study on user satisfaction with the management of library services in three academic libraries in Benue State-Nigeria. Journal of Studies in Social Sciences 6(1):23-30. Retrieved from 

View

 
 

Carlton J (2009). Folks are flocking to the library, a cozy place to look for a job: Books, computers and wi-fi are free, but staffs are stressed by crowds, cutbacks. Wall Street Journal (15 January), p. A1.

 
 

Chandrashakara JH, Adithya (2013). Measuring Library Effectiveness in VTU Research Centres in Karnataka: A Study. Library Philosophy and Practice. p. 1.

 
 

Cobblah MA, Van Der Walt T (2016). The Contribution of Effective Library and Information Services to Academic Achievements at Some Selected Universities in Ghana. Libri 66(4):275-289. 
Crossref

 
 

Cox BL, Jantti MH (2012). Discovering the impact of library use and student performance. Educause Review (July 18):1-9.

 
 

Creaser C, Spezi V (2012). Working together: the evolving value of academic libraries. Retrieved from 

View

 
 

De Jager K (1997). Library use and academic achievement Value of student library use. South African Journal of Libraries and Information Science 65(1):26-30. 
Crossref

 
 

Dunne M, Nelson M, Dillon L, Galvin B (2013). Library value and impact: Taking the step from knowing it to showing it. Library and Information Research 37(116):41-61. 
Crossref

 
 

Eve J, de Groot M, Schmidt A (2007). "Supporting lifelong learning in public libraries across Europe", Library Review 56(5):393-406. 
Crossref

 
 

Germano M (2011). The library value deficit. Bottom Line 24(2):100-106. 
Crossref

 
 

Giese J, Cote J (2000). Defining consumer satisfaction. Academy of Marketing Science Review 1(1):1-26.

 
 

Goodall D, Pattern D (2011). Academic library non/low use and undergraduate student achievement. Library Management 32(3):159-170. 
Crossref

 
 

Griffiths JM, King DW (2011). Public libraries are particularly essential in recessions. Providence Journal (27 July), at 

View

 
 

Gwinn MA (2009). Library use jumps in Seattle area; Economy likely reason. Seattle Times (23 January), at 

View

 
 

Haggstrom BM (2004).The role of libraries in lifelong learning. Available at 

View

 
 

Harvey L (2004). Analytic Quality Glossary. Quality Research International.

 
 

Heider K, Janicki S, Janosko J, Knupp B, Rahkonen C (2012). Faculty Perceptions of the Value of Academic Libraries: A Mixed Method Study. Library Philosophy and Practice (e-Journal) 909. Retrieved from 

View

 
 

Hernon P, Altman E (2010). Assessing service quality: satisfying the expectations of library customers (2nd ed.). Chicago, Illinois: American Library Association.

 
 

Hiller S (2013). Standards and academic libraries. The 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Pp. 22-25. 

 

Hinchliffe LJ (2011). Understanding, demonstrating and communicating value: the leadership and management challenge. Conference Paper Submitted to the World Library and Information Congress: 77th IFLA General Conference and Assembly. pp.13-18. Retrieved from 

View

 
 

Igbinovia M (2016). "Libraries as vehicle to sustainable developmental goals (SDGs): Nigerian's current status and outlook". Library Hi Tech News 33(5):16-17, available at: 
Crossref

 
 

Jackson DZ (2009). The library - A recession sanctuary. Boston Globe (3 January), at 

View

 
 

Jaeger PT, Bertot JC, Kodama CM, Katz SM, DeCoster EJ (2011). Describing and Measuring the Value of Public Libraries: The growth of the Internet and the evolution of library value. First Monday 16(11).
Crossref

 
 

Kiran K (2010). Service quality and customer satisfaction in academic libraries. Library Review 59(4):261-273. https://doi.org/10.1108/00242531011038578
Crossref

 
 

Markless S, Streatfield D (2006). Evaluating the impact of your library. London: Facet Publishing.

 
 

Martin S (2003). Using SERVQUAL in health libraries across Somerset,
Crossref

 
 

Devon and Cornwall. Health Information and Library Journal. Retrieved from 

View

 
 

McCreadie N (2013). Library value in the developing world. IFLA Journal 39(4):327-343. 
Crossref

 
 

Mohindra R, Kumar A (2015). User satisfaction regarding quality of library services of A.C. Joshi Library, Panjab University, Chandigarh. DESIDOC Journal of Library and Information Technology 35(1):54-60. 
Crossref

 
 

Nyantakyi-Baah L, Afachao E (2012). Reality versus desire: the case of GIJ library users' expectations. Proceedings of the 8th Seminar of Committee of University Librarians and Their Deputies (CULD) on Academic and Research Librarian in the 21st Century. Cape Coast, Ghana: University of Cape Cost.

 
 

Onuoha UD (2010). Faculty assessment of, and satisfaction with, library services in Babcock University, Nigeria. Contemporary Humanities 4(1/2):287-297.

 
 

Payne P (2006). The LIRG/SCONUL impact initiative: assessing the impact of HE libraries on learning, teaching, and research,. Library and Information Research 30(96):2-12. Retrieved from 

View

 
 

Poll R (2012). Can we quantify the library"s influence? Creating an ISO standard for impact assessment. Performance Measurement and Metrics 13(2):121-130.
Crossref

 
 

Poll R (2013). Library standards: how using them can demonstrate value and impact. The 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Retrieved from 

View

 
 

Ribble H (2011). Why libraries are relevant in the digital age. Digital Commons 32(2):64. Retrieved from 

View

 
 

Saikia M, Gohain A (2013). Use and user's satisfaction in library resources and services: a study in Tezpur University (India). International Journal of Library and Information Science 5(6):161-175. 
Crossref

 
 

Soria KM, Fransen J, Nackerud S (2017). Library use and undergraduate students outcomes: New evidence for students' retention and academic success. Libraries and the Academy 13(2):147-164. 
Crossref

 
 

Sriram B, Rajev MKG (2014). Impact of Academic Library Services on User Satisfaction: Case Study of Sur University College, Sultanate of Oman. DESIDOC Journal of Library and Information Technology 34(2):140-146. 
Crossref

 
 

Sykes J (2003). Value as calculation and value as contribution to the organization. Information Outlook 7(3):10-13.

 
 

Tanner S (2012). Measuring the impact of digital resources: the Balanced Value Impact Model. Retrieved from Kings College London website: 

View
Crossref

 
 

Tenopir C (2011). Beyond usage : measuring library outcomes and value. Library Management 33(1/2):5-13. 
Crossref

 
 

Tenopir C, King DW, Edwards S (2009a). "Electronic journals and changes in scholarly article seeking and reading patterns." Aslib Proceedings: New Information Perspectives 61:1.
Crossref

 
 

Tenopir C, King DW, Spencer J, Wu L (2009b). Variations in article seeking and reading patterns of academics: What makes a difference? Library and Information Science Research 31(3).
Crossref

 
 

Tetteh EOA (2018). Usage evaluation of electronic resources in academic and research libraries in Ghana. Global Knowledge, Memory and Communication 67(4/5):316-331. 
Crossref

 
 

Thomas S (2010). Introductory comments developing strong library budgets: information professionals share best practices. Library Connect Pamphlet 12:1-16. Retrieved from http://libraryconnect.elsevier.com/sites/default/files/lcp1201.pdf.

 
 

Tripathi M, Jeevan V (2013). A selective review of research on e-resource usage in academic libraries, Library Review 62(3):134-156.
Crossref

 
 

Urquhart C (2004). Special topic: how do I measure the impact of my service? In A. Booth, A. and Brice (Ed.), Evidence based practice for information professionals: a handbook, London: Facet Publishing. pp. 210-222.
Crossref

 
 

van Sant W (2009). Librarians now add social work to their resumes. St. Petersburg Times (9 June), at 

View

 
 

Vichea L, Nazy L, Sopanha M, Socheata V (2017). The Impact of Library Usage on UC Students ' Academic Performance 1:1. Retrieved from 

View

 
 

Warraich NF, Ameen K (2011). LIS professionals' staffing patterns: Pakistani public sector universities. Library Philosophy and Practice 1. 

 
 

Weightman A, Urquhart C, Spink S, Thomas R (2009). The value and impact of information provided through library services for patient care: developing guidance for best practice. Health Information and Libraries Journal 26:63-71.
Crossref

 
 

Wells J (1995). The influence of library usage on undergraduate academic success. Australian Academic and Research Libraries 26(2):121-128. 
Crossref

 
 

Whitmire E (2002). Academic library performance measures and undergraduates' library use and educational outcomes. Library and Information Science Research 24(2):107-128. 
Crossref

 
 

Wijetunge P (2000). The role of public libraries in the expansion of literacy and lifelong learning in Sri Lanka. New Library World 101(3):104-111. 
Crossref

 
 

Yates K (2009). Hard economic times: A boon for public libraries, CNN.com (28 February), at 

View

 
 

Zhang X, Chen R (2008). Examining the mechanism of the value co-creation with customers. International Journal of Production Economics 116(2):242-250. 
Crossref