July 2022

Satisfaction with childbirth care: Correlations between SERVICEQUAL dimensions

The model known as SERVICEQUAL (SQ) examines the correlation between service satisfaction and the gaps that occur between customers’ expectations prior to service and perceptions after being served. The gaps are tested over five dimensions: tangibles of the service, assurance, empathy, reliability, and responsiveness of the service provider. This paper aims to examine the satisfaction of women with childbirth care...

Author(s): Iris Gertner Moryossef and Keren Or-Chen