### International Journal ofSociology and Anthropology

• Abbreviation: Int. J. Sociol. Anthropol.
• Language: English
• ISSN: 2006-988X
• DOI: 10.5897/IJSA
• Start Year: 2009
• Published Articles: 305

## The over-indebtedness in action: An ethnographic research at NUDECON/Brazil

##### Fernando de Castro Fontainha
• Fernando de Castro Fontainha
• Law School, Getulio Vargas Foundation, Rio de Janeiro, Brazil.
##### Izabel Saenger Nunez
• Izabel Saenger Nunez
• Law School, Getulio Vargas Foundation, Rio de Janeiro, Brazil.
##### Paulo Augusto Franco de Alcantara
• Paulo Augusto Franco de Alcantara
• Law School, Getulio Vargas Foundation, Rio de Janeiro, Brazil.

•  Accepted: 02 February 2015
•  Published: 28 February 2015

ABSTRACT

This paper comes from an ethnographic study developed inside the Núcleo de Defesa do Consumidor - NUDECON, located at Rio de Janeiro’s Public Defender’s Office during April and May 2013. The aim is to understand legal categorization as a social construct, considered both in context and in action. To do so, we explore the interactions that produce over-indebted individuals who will be legally protected by the public defenders. In other words, they will become legally sanctioned. We conducted direct observations of the preliminary hearings and of internal, routine discussions in which the office members discussed and decided if one is “categorizable” or not. We intended to empirically demonstrate the actors' interactional effort to reflexively build the social sense of law by connecting native frameworks from economic and moral bases.

Key words: Over indebtedness, social construction of law, NUDECON, interaction, legal categorization.

INTRODUCTION

As the main goal, our research intends to comprehend the categorization process through which the social construction of law occurs, the end result of which is meant to produce persons considered as over-indebted, according to a legal model. Moreover, our focus is to demonstrate, in context and in action, how a legal category is born, as well as how this categorization imposes particular characteristics to the face-to-face interactions between jurists and laymen, in attributing senses to the Law and, specifically, when it bestows objective sanctions upon the categorized person. We intend to comprehend, therefore, how law ‘occurs’ as social phenomenon, during face-to-face interactions in institutional contexts.

Thus, our main hypothesis is that legal categories are economically and morally build, that means to place the legal activity itself as a filter between everyday life and the practical routines of the lawyers. We intend to inves-tigate how a person is labeled as “over-indebted” through legal routines considering the economic and moral issues involved. The test of that hypothesis will be based on an ethnographic approach. We directly observed specifically the situations involving interactions between law professionals and their clients. Our goal is to retrieve objective data from the thick description of those interactions.

Our paper is organized in the following order: In the first section we treat  the  theoretical  approach  of  Law  as  a social construct, according to sociological bases; second-ly, we organize the discussion results; thirdly, we explain the methodology widely, fourthly, we approach the face-to-face interaction rites, as well as the way that the “first attendance” is conducted, between professionals and laymen; fifthly, we look for the categories that arise from face-to-face interaction, considering them to be legal categorizations which now take place between the Commission’s staff; finally, we show our conclusions.

How does over-indebtedness emerge as a legal category: the social construction of law

Just like capitalism or socialism, over-indebtedness, as an empirical phenomenon, does not exist. What does exist are people, who through their relationships with other people or human artifacts such as either corporations or money, find themselves indebted. To some scholars, especially economists, an analytical set is necessary to allow them to identify and explain the aspects of this empirical phenomenon, and to do so, they create the category “over-indebtedness”. As a result, it becomes possible to categorize the empirical world in a theoretical way (i.e. who is over-indebted and who is not), and to understand and analyze it better. The phenome-non’s broader dimensions - as well as its economical treatment - do not constitute this article’s purpose. We intend to focus on the recently possibility opened by NUDECON, in relation to its legal treatment. Therefore, we will focus on a contextual demonstration; specifically determining how a legal category might emerge, and the means by which this process imposes specific features upon the interaction between legal agents and laymen. This paper will not cover the Public Defender Agency, as a legal institution, professional organization, or as part of the legal field. It appears here as the space where legal agents and layman interact, and where, through interaction, they will make sense of over-indebtedness as a new legal category. This paper is, therefore, about the social construction of law.

In the paper where Bourdieu has focused on the legal field, it is asserted that one of its characteristics is the ‘monopoly’ of its institution (2001: 225 – 235), established through linguistic artifices (grammatical, but also lexical). This monopoly, besides its function in hiding the aspects of political power that the law protects, helps to create an enormous market for legal services, aiming to mediate the relationship between laymen and a mental space that such people will not be able to completely navigate alone. It should be noted that their ignorance (méconnaissance) is that which, fundamentally, allows for a judge’s discre-tion to be considered legitimate, once that “Les relations objectives existent indépendamment des consciences et des volontés individuelles (…) le réel est relationnel; ce qui existe, ce sont des relations, non des interactions” (Bourdieu, 1992: 72). So, the thick description proposed by the ethnographic approach would be unable to replace the sense that judges and laymen ‘give’ to what they do while they interact, because they are not capable of consciously perceiving the nature of their interactions.

Many researchers in legal studies are inspired by this approach. To demonstrate it, we have the following example: Garapon’s thesis (1997) that consists of a long essay about judicial ritual, where the author concludes that there are a huge amount of rites inside the courts (vests, discourses, buildings, time control, etc.), and that they come together to turn the court almost into an anthropoemic place, when regarded by those who are not legal professionals. The author gives us many examples that come from either his personal experience, or from literature and bibliographic sources – he tells us, for instance, the detailed history of judicial robes, since Roman times – to repay the ritual theme that sets his central subject. Although, during the long text, he never surrenders to his readers the detailed description of the real context, that ultimately he observes. Another review like this was realized by Mehan over Bourdieu’s work about reproduction. To Mehan, Bourdieu does not give us any ethnographic information detailed enough to demonstrate how schools depreciate the cultural capital of lower classes and enrich the cultural capital of the higher ones (Mehan, 1992).

In this paper, we intend not only to focus on the point mentioned above, but to do so through both the cognitive sociology approach and the ethnographic approach. As such, it is important to mention the linguistic conflict observed during our fieldwork, that is describable at least, in relation to the knowledge barrier between laymen and legal agents, that has happened, for example, through the use of a specific term, e.g.  ‘compliant’. In this case, the term has the opposite meaning to “overdue”, which is used much more frequently. The legal agents tend to experience some difficulty in enabling the “destitute” to understand its implications.

Agent[1]– Here is the written “Casas Bahia” compliant.

Destitute – No, this one I pay regularly.

The anecdotal aspect of the dialogue above is inevitable, but there is another dialogue that can be noted in a detailed way, which also serves to reveal an interesting point:

Trainee[2] – The house where you live is paid for?

Destitute – Hum? Sorry?

Trainee – Do you pay anything to live there?

Destitute – No, no, it is my mother-in-law’s house.

In a very quick way, during the interaction, the “destitute” himself made the  indexical  correction  in  relation  to  the trainee; what happened through the asking of the perti-nent replacement question, which induced the expected answer. The interaction then continued, once the “destitute” had come to the conclusion that their interest lay with contributing to the discussion in the best way to fit himself into the “over-indebted” category and, for the trainee’s part, the optimization of  her job. Geraldo, who has critically worked with the idea of the profane inside French courts (2011a), uses the concept of cognitive familiarization to make sense of “misunderstandings” such as the type mentioned above. To him, such misunderstandings demonstrate the objective desire for understanding between profane and expert:

A l’audience, la familiarisation cognitive s’objective au travers des stratégies utilisées par les personnes afin d’avoir accès à un sens partagé avec les experts. Les malentendus rendent objective cette volonté de s’entendre avec l’expert. Les explications faites par les experts visent à satisfaire ce besoin manifesté dans les interactions pour répondre à deux nécessités : de la part du justiciable, comprendre ce qui se passe, parce qu’il a des intérêts en jeu dans cette interaction; et de la part de l’expert, car il a besoin de savoir ce que veut le justiciable pour accomplir son travail (2011b: 234).

One could say, however, that this is only a timely and isolated episode. If it was a sophisticated legal controversy, there would be no quick indexical correction, able to introduce the layman to the correct meanings for the terms that are used by the people who are interacting. This objection, however, is a false assumption.

Our assumption, then, is that people know how things work around them, and they know how to guide and arrange their interests and actions in a conscious way. The “destitute”, then, are not trying to understand the legal controversy about the technical aspects of “over-indebtedness”. Their interest is merely to contribute to the interactive process in such a way that they will be categorized as “over-indebted” people. We will try, then, to put ourselves in their shoes, as someone who sees the world from his or her own perspective, and not from the legal scholars’ view, as Znaniecki did: “We must put ourselves in the position of the subject who tries to find his way in the world, and we must remember, first of all, that the environment by which he is influenced and to which he adapts himself is his world, not the objective world of science – is nature and society as he sees them, not as scientists sees them” (Thomas and Znaniecki, 1920: 1846-1847).

Therefore, the first is step is to assume that we, as researchers, will not list the central categories of our analysis. We will seek to report, through the detailed description of specific contexts – in the form of dialogues transcription –  drawn  from  the  main  categories  of  this paper, upon the native environment and interactions held between the Public Defendant’s agents and the “destitute”. We are not here to perform any ethno-methodology, but it is important to take into consideration the importance that Garfinkel gave to common sense, as an element able to convert everyday life into something describable:

I have been argued that a concern for the nature, production, and recognition of reasonable, realistic, and analyzable actions is not the monopoly of philosophers and professional sociologists. Mem-bers of a society are concerned as a matter of course and necessarily with these matters both as features and for the socially managed production of their everyday affairs. The study of common sense knowledge and common sense activities consists of treating as problematic phenomena the actual methods whereby members of a society, doing sociology, lay or professional, make the social structures of everyday activities observable. The “rediscovery” of common sense is possible perhaps because professional sociologists, like members, have had too much to do with common sense knowledge of social structures as both a topic and a resource for their inquiries and not enough to do with it only and exclusively as sociology’s programmatic topic (Garfinkel, 1967: 75).

Therefore, the ethno-methods developed by ordinary people during their secular life (in order to achieve their goals and perform their everyday tasks) are extremely revealing of the way they categorize their everyday life. The deterministic sociologist’s mistake was to believe that they were the only ones who were able to know and understand the way society works. For them, only professional sociology is able to do this. The cognition exercise is, first of all, the action whereby social order is organized from practical actions, and contextualized by a previous knowledge about the society in question, that is always reflexively rebuilt, as a real ‘lay’ sociology. The researcher’s task is to construct a description and interpretation in relation to his own experience; in other words, according to what he sees during the fieldwork, he will be able to produce a detailed description and transform it in analysis, and theory or assertion. In this way, Wagner (2012) talks about “the invention of culture” in relation to the anthropological work that is produced inside a given context when the anthropologist is living among natives; for that reason, it is people who shape their culture, by constantly manipulating conventional symbols, taken from a variety of codes, to create new meanings.

Therefore, to presuppose the central categories of social behavior means, objectively, to take for granted the specific instances of the real world, and to anticipate the actions of the ‘agents’ in their own  context,  with  respect of the meanings of their actions. Here, on the contrary, we have adopted a position which valorizes lay sociology one that originates from the context’s assertion that central legal native categories will arise in relation to “over indebtedness”. The idea, as such, will be that both the initiated and laymen are able to consciously give sense to this legal category. Or, as Cicourel once said:

I have stressed the problems of objectification and verification because sociologists seldom concern themselves with the properties of everyday social life, but take for granted the properties of daily life built into their identification and study of various collections of activities they label ‘social problems’, or the ‘dynamics’ of ‘social systems’, or the ‘varia-bles’ crucial to the maintaining of a ‘system of social stratification’. Both the ‘natural’ and ‘laboratory’ events studied by the sociologist are not established by asking first what a ‘natural order’ is like, and then what would it take to generate activities members of the society would label as ‘unnatural’ or ‘natural’. Instead, the problems taken as points of departure are assumed to be ‘obvious’ instances of the ‘real world’, Any sociologist, insisting that the study of social order and disorder, society or community, must begin with an examination of the properties of routine practical activities in everyday life, not likely to meet the approval of the colleagues who have already decided what the ‘real world’ is about, and they have been studying “it” for a long time (Cicourel, 1995: 3-4).

Before we continue, we want to make note of our first contribution to the idea of the social construction of law. We have clearly noticed that the “destitute” never arrive to the Public Defendant’s Office without being able to make sense of “over indebtedness”, and that, during all of the attendances that we have observed, they have actively participated during their own process of categori-zation as an over indebted individual. In the situation described above, there was an old lady, accompanied of her grandson, who started the attendance with the following statements:

Destitute’s grandson – She is over indebted!

Trainee – Why?

Destitute’ s grandson – She got loans, got more loans, more loans…

As one may see, the interaction was started with the “over indebtedness” category already in use. The description of the behavioral characteristics that define this category was introduced subsequently, as a justify-cation. As such, we believe that due to the particularities of the categorization process, it is not the description of the behavior itself that is at the heart of the categorization process, but the special protection given by the Public Defenders’ Office to over indebted people, and the legal agents ability to mobilize resources when they insert a profane into a penalties chain that either protects or punishes.

Dupret has studied, during his thesis, the criminal categorization process in Egypt (Dupret, 2006). He ethnographically demonstrated how defenders and witnesses without legal training, during criminal hearings, not only understand the practical consequences of the behavior of this categorization to be intentional or as implying culpability, but also actively participate in the categorization process. In another very similar, paper, Dupret expresses his backlog of experience in doing judicial fieldwork (Dupret, 2010: 100).

Following the methodological framing of this ethnographic work, we must say that not only were the “destitute” able to clearly announce the main category we mentioned above, but they also frequently demonstrated an awareness of the most important elements of the categorization. Their monthly income, for example, is only one of those elements. As we are going to describe in the next topic, one of the lengthier processes of the Public Defenders first attendance is the filling a computer’s record. One of the sets of data recorded before the case analysis by the Public Defenders is the assessment of incomings versus outgoings:  destitute’s monthly income in relation to his debts. During one observed attendance, there was a slight thread between the destitute and the trainee, in relation to what amount to declare, as the energy bill:

Trainee – So I’ll declare 200 reais as the light company payment, ok?

Destitute – No, declare a little more, this month was almost 210.

Trainee – Yes, some months it comes cheaper, 200 is an average.

DestituteBut this is during the winter, ok? [pointing to the bill’s paper].

This dialogue demonstrates that the proportion of monthly income versus monthly debt is one of the most important standards in considering the categorization of a “destitute” as over indebted, and highlights how aware the destitute are of this particular point. What is being described, therefore, is their active participation in the construction, through cognitive sources of mobilization, of a record with the highest debt and the lowest income. During another situation that we followed, the trainee found that the income that the “destitute” had declared during the attendance was lower than the one that he had declared previously, during the “screening” process. The destitute, when this was queried, answered as follows: “I filled it wrong before. I had declared that I receive more than I really do. I was in a hurry and anxious to be helped by you”.

Now that we have already mentioned the theoretical and methodological approach, we can continue to look closer at over indebtedness in context and in action.

[1] We use the term agent to mention the people who work inside the Public Defendant’s Office.

[2] Trainee refers to the law students who work in the Public Defendant’s Office. They are law students and they perform this particular role while they study, during the under-graduation course.

METHODOLOGY

We carried out ethnographic fieldwork during April and the begin-ning of May 2013, when we could observe eleven “first assistances” sessions in the Over-indebtedness Commission, at NUDECON. As a result, we observed forty-five hours of its rites and human interactions through daily attendance. The three authors carried out the fieldwork in an intercalated way, aiming to keep up with the full program of assistance sessions, from its beginning to its conclusion.

It is important to highlight that the first attendance session at the Over-indebtedness Commission became our most privileged observation focus, although it is connected to and supported by a wider course that the attended person, or “assistido”, is meant to take at the Public Defender’s Office. The arrival of people who reach the Commission’s support begins from what they internally call “triagem”, or the moment when a person’s situation is preliminary analyzed by a trainee, in order to direct him/her to a specific support. This specific support could potentially be directed by the Over-indebtedness Commission, depending on the case characteristics.

This means, therefore, that this preliminary step informs some details which could integrate a person’s profile, considering their identification or not, with the Over-indebtedness Commission where our observations were made. The “first attendance” is generally conducted by a trainee within the Commission, who will raise questions about the person’s economic conditions. These questions consist of personal and economic information, usually based on official documentation, such as income statements, overdue bills, credit cards bills, loans statements, income tax proof, etc.

With these documents in mind, the trainee begins to develop questions about the person’s (“assistido”) financial life, while preparing to fill in an Excel based electronic form which requires, among other information, the total income data and the total value of loans. Using these questions, and followed by the answers, the first attendance sessions are carried out, for the most part, through the ritual of filling in the electronic form. This is intended to allow the Public Defenders to verify the total value of loans and, consequently, to define whether or not that person could, be considered to be in an over-indebted situation as defined within the Commission’s knowledge context.

As we have already said, the focus of our fieldwork was the “first attendance session” that is regularly scheduled from Mondays to Thursdays, starting at 2:00 p.m. After being authorized, we started to arrive at the NUDECON a little bit earlier than the beginning of the first attendance of the day. Subsequently, we were able to perceive the tangled corridors which make up NUDECON, inside the Public Defendant’s Office, located in the Menezes Côrtes building in Rio de Janeiros’ downtown. In this specific place, we would find the Over-indebtedness’s Commission.

Our permanence during fieldwork was restricted to the Commission’s room, although we could, in a short manner, circulate within NUDECON’s space (constituted by many rooms for Defenders, civil servants and trainees[1]). This room is equipped with a work station for first attendance where you can find the trainee, and three more other work stations, where the secretary and the two defenders stand. For a better visualization, we invite the reader to take a look at the room’s plan, which is attached as the paper’s Appendix I, as well the room’s photograph (Appendix II).

It is important, therefore, to mention that we have not observed the preliminary attendance or “triagem”, and, furthermore, we have not observed the person’s moment of arrival at NUDECON, which is typically characterized by a waiting period whereupon the assisted is issued with a protocol number, ordering the attendance. Moreover, we have not observed the institutional relationships between Defenders from different assistance’s sectors.

[1] Besides the Over-indebtedness Commission, the NUDECON, in its all, is characterized by supporting consumers in considering Collective as well as Individual Action.

DISCUSSION RESULTS: OUR METHODOLOGICAL FRAMEWORK

One of the analysis axes that we intended to do is related to the interactions between those who look for the Public Defendant’s Office assistance, through the first attendance inside the Commission, and the clerks and trainees who attend them. As such, we wanted to observe and describe how the “destitute” or “destitute” applicants[1], interact with those agents. In other words, what are the characteristics of that interaction and how do they interfere with, and order, the Commission’s ope-ration. Moreover, how do they orientate the creation of over indebtedness as a category, during the interactional context that takes place inside those spaces?[2]

To understand the importance that we want to assign to the face to face interactions observed and described, it is necessary, at this moment, to deal with some central distinctions as indicated by Goffman. He was inspired by Durkheim’s idea that individual personality may be seen as a fragment of collective mana, (Durkheim, 1960: 343-390) and that the rituals developed to portray a sense  of social community, may sometimes be done individually (Goffman, 1967, 47), and so we may be able to capture social phenomena through the study of human interaction. From this emerges the idea that individual connections are made up of rules, connect to each other, and also by behavioral considerations, that perform as a means to reinforce the connections. The direct nature of those rules has the same force as an obligation, establishing how individuals are morally obliged to behave; the indirect nature of the rules has the same force as an expectation, and establish how people are morally obliged to behave in relation to the others (Idem: 49).

Those approaches result in a methodological implica-tion that is extremely important within this research context, based on the distinction, and also inspired by Durkheim (1924, 49-90), between substantive rules and ritualistic rules. Substantive rules are those that come about from expectations and obligations, in relation to important, interconnected topics; ceremonial rules are those that come from expectation and obligation, understood secondarily (Goffman, 1967, 53-54) such as embarrassment, maintenance of poise, capacity for non-distractive verbal communication, adherence to a code regarding giving up and talking over the speaker role, and allocation of spatial position” (Goffman, 1961: 11).

What we intend to do here, then, is theoretically specify the kind of interaction we have observed, because they are different from the ones that we routinely observe in day to day life. Instead of simply treating them as something outside of the routine, we will use the focused interaction concept:

“Instead of dividing face-to-face interaction into the eventful and the routine, I propose a different division – into unfocused interaction and focused interaction. Unfocused interaction consists of those inter-personal communications that result solely by virtue of person being in one another’s presence, as when two strangers across the room from each other check up on each other’s clothing, posture, and general manner, while each modifies his own demeanor because he himself is under observation. Focused interaction occurs when people effectively agree to sustain for a time a single focus of cognitive and visual attention, as in a conversation, a board game, or a joint task sustained by a close face-to-face circle of contributors” (Idem: 7).

In a different form from what happens to us during our everyday life, the Commission attendance is deeply marked by the strong degree of institutionalization of its ritualistic interactions, and those small performing corrections, or order calls, from the legal agents to laymen, strongly operate as institutionalization features. Curiously, it is the existence of a computerized system, where a record has to be kept, which becomes the biggest artifact contributor during the attendance ordination ritual.

Thus, when considering the interactions between people and things, some situations are considered easier by those who operate the system, once the process by which the information is entered is made easier also. Such cases are considered faster, as we can see in the passage below, which highlights a conversation held between two trainees, expressing their desires in relation to the form of loans that the destitute individual may have. They hoped that the loans were of the “payroll sheet” kind, as they are simpler to register, and the system can accordingly calculate them faster. This moment was characterized by operational knowledge transmission with one trainee who was leaving her job in the Commission, explaining to her substitute how she should do the attendance:

Trainee 1 – I hope they are all “payroll sheet”.

Trainee 2 – So we register here and it’s over, it’s fast.

The first attendance: the interaction between NUDECON agents and the “destitute”

The attendance often begins with the trainee’s brief pre-sentation, wherein she  explains  how  the  Commission’s work takes place, and asks the “destitute” candidate how he or she got there. She also clarifies the important point that the “over indebted” do not directly negotiate with the banks, or financial agents, letting the negotiation task fall instead to the Commission, through conciliatory hearings. During an observed attendance, the “destitute” grandson tried to intervene and quarrel, about the possibility of starting a lawsuit, and the suggestion was suddenly dropped by the trainee, when she made clear the Commission practices. Thus, we noticed that a stimulus occurs, as an effort to pursue conciliation, at the moment when the trainees demonstrate a more appropriate manner or process to deal with each situation, in order to guide the “destitute” in that way:

Destitute’s Grandson – Can we sue the bank?

Trainee – We don’t know if we can start the lawsuit because we can’t do it without the contract. We can only review the contract at this point and, in the meantime, we’ll evaluate the possibility.

Destitute’s Grandson – It won’t better suit the bank?

Trainee – Here, the rule is conciliation.

Destitute’s Grandson – I do not think conciliation will help [“vai embolar” – expression which means complicated situation]

The trainee is the one who conducts the first attendance, but sometimes the Public Defendant, who coordinates the Commission work, intervenes. We have observed cases when the Public Defendant went to the attendance desk and talked to the destitute, explaining both her own, and the trainee’s role. At the end of the information collection, the trainee would go to the Defendant’s desk to explain the data that had been collected, and to check if the information provided could, or not, categorize the defendant as “over-indebted”. At that precise moment, the category negotiation starts in earnest, during the interaction between the defendant and the trainee, when they may agree, or not, to give the destitute candidate the Commission assistance or not. Sometimes the atten-dance follows a rite that obeys speaking patterns shifts which are institutionally delimited, especially between the “destitute” and the trainee, as the latter will make requisitions of and demands for information from the former, in order to fill the excel spreadsheet where the data will be recorded, so that it may subsequently be used to follow and guide each case attendance. The “destitute” arrives to the meeting carrying all the papers needed to prove the exact position of his or her financial situation. Among those papers there are paychecks, payrolls where one may find payroll loans, bills (light company’s services, telephone company’s services) proofs of funds, rental payment, children’s school payments, bank statements, credit card bills, statements of income tax, and all documents that, from the “destitute” individual’s perspective, could prove his or her “over-indebted” situation.

The passage below, is related to a moment when the Defendant intervened during the attendance, while the “destitute” was showing the papers she had brought, and was answering the trainee’s questions. She was interrup-ting to ask some questions and make observations, repeatedly paralyzing the attendance ritual. The defendant’s intervention came to order the speech shifts, because the “destitute” was consistently interrupting, asking questions, and complaining about her financial problems. We observed also, the functions of the hierarchy during the interaction transcribed below, where the defendant’s position appears in the foreground, followed by the trainee and after by the “destitute”. As we have already said, the software is an important tool that appears throughout the attendance, and also commands the rite:

Defendant – Let me introduce myself here. I’m Doctor [Defendant’s name]. [Trainee’s name] is doing the attendance but I’m following it up from here. At the first moment, [Trainee’s name] will be asking and taking notes and after [Trainee’s name] opens the floor for you, then you can talk about whatever you want. I can hand you a paper and a pen to take notes, and she is going to ask you questions.

Destitute – I want the pen and paper, yes.

Defendant – Here is your paper, your draft paper; if at the end she hasn’t asked something that you want to bring to our attention, you will have the opportunity to do so, ok?

As we mentioned before, the attendance generally begins with the question “what brought you here[3]?” The answer emerges as an indication of the categories dominance, by the “destitute”, and will constitute the justification for falling into an over indebtedness situation, in the context of rights assignment and assistance by the Commission. The passage below also indicates the manner in which the speech shift is managed. In this case, the “destitute” grandson, who went along with her at the attendance, soon answers “she is over indebted”. Subsequently, when he had tried to talk during her speech shift, he was interrupted by the trainee, who, at that moment, commanded both the attendance and the speech shift:

Destitute’s grandson – She’s over indebted!

Trainee – Why?

Destitute’s grandson – She got loans, more loans, and still more loans…

Trainee – Have you had any problems?

[Destitute’s grandson tried to speak, but the trainee interrupted him, raising her flattened right hand toward him and saying]: Let her speak.

Destitute – I realized that all I earn wasn’t enough to pay for everything I wanted, the best things, when I left the bank there was always someone to offer something better. I lost control. There were also lots of medicine based costs; I went on a thyroid surgery and I started to accumulate loans. They offered more and more loans and I thought it was good, at that moment.

According to the passage below, we noticed the following: first, the speech shift, identified by the initial speech, that asks the “destitute” candidate about the reasons why he is there; second, that the question made first looks for the chains of events that took the person this point; following this, we noticed that the category of “phobia” was used in the sense as a disease, in contrast to the consumerist idea. This is why, as we shall see in the next session, a “consumerist” does not act in a good faith and, therefore, this is important feature of the over indebtedness categorization is absent. This passage shows how much the candidate controls that distinction. The “phobia” appears here as a strategy, in order to become an over indebted individual, and to receive the Commission’s treatment:

Trainee – I forgot to ask you, but it is always needed: what brought you here?

Destitute - I hope you help me juridically, because I want to pay my debts. The problem is I can’t do it. The bank takes my money and I get no money even to buy the medicine I take. I put myself into debt in order to complement my incomes. I try to pay for what I need, and to eat. I’m a sick person, but I’m not a consumerist.

Trainee – We need to understand it, because there are some people who have consumer disorders.

Destitute – No, I walk away from shopping centers, I have a phobia.

Clerk – There will be a lecture, with a psychologist from UERJ [State University from Rio de Janeiro]. I want everyone here. It will be really helpful.

Destitute - I told them that I’m filing for bankruptcy, but they [the banks] are still calling me.

We also noticed that there is a reset over the expectations brought by the “destitute” candidates, in relation to how much they intended to pay to the banks, in order to negotiate their debts. According to the passage below, we can see the discussion that takes place between a defendant and the “destitute”, in relation to the amount of money that would be offered to the bank to pay a portion of the debt.

Defendant – Look, stop negotiating without our involvement. There are two points: the life assurance that comes out of your paycheck, is this important?

Destitute -This is to my daughter, I don’t give her anything.

Defendant  - But this decision was made before, when you had money, now it is different. You don’t need to answer now, but think about it. (…) How much do you want to pay from those R$1.200,00? Destitute – How can I answer that? Defendant – Do you want a suggestion? Destitute – One hundred reais? Defendant – This is not well proportioned to your debts. I suggest R$ 300,00.

Destitute – Oh my god...

Defendant – [turns to the trainee] – We’ll offer 300 [Trainee’s name]! BB [Brazilian Bank] 300. Now we shall see to Santander... 300 to Santander also, ok [Trainee’s name]!

We have also seen the relationship between the trainee, who usually conducts the first attendance, and the Public Defenders Service Clerk, who can be invited to solve any questions in relation to the case, considering that she, herself, conducts the attendances that follow the first (the first one is considered lengthy and long-lasting by everyone) and, besides, because the clerk would be immediately below the public defendant, if we consider the hierarchical order of the Commission. Moreover, she would act to directly supervise the trainees as well.

In the passage that we transcribed above, the trainee asks for the clerk’s help in order to understand the discounted values in the “destitute” individual’s paycheck. At that moment we may notice that, beyond her intervention, the clerk reminds the destitute that, even though she is not able to access all of the money she receives, she does in fact receive an amount of money that remains connected to her debts. Then, one may see a frame that urges a “situation morality” (Eilbaum, 2012) as, during interaction, the correction of what was said takes place.

Clerk – How much do you receive from INSS?

Destitute – I don’t receive anything.

Clerk – Yes, you do receive something.

Destitute – It comes, yes.

Clerk – You do not have access to your money, but you do receive it. Register the gross salary and the net salary, the one she really can access.

We mentioned before, the intervention that the Defen-dant, who coordinates the Commission’s work, performs during the attendances. She assumes an important role, as she represents the highest hierarchical position in the interaction context. When she enters the interaction frame, it is normally to solve a problem, to order the speech shift, to set the situational framework as “over indebtedness” or not, and, then, to grant the “destitute” the protection of the Commission. Therefore, we tran-scribed below one passage that illustrates one of the Defendant’s interventions, as we have seen during our fieldwork. At that time, they were talking about a loan that had been announced in newspaper adverts, one which could be applied for over the phone. Although the “destitute” had deposited the money in the informed bank account, she had not received the allegedly advertised value. At the moment the  speech  was  pronounced,  the defendant invited the “destitute” to sit at her table, at the end of the room, modifying the attendance order and starting a conversation about the mentioned loan:

Defendant – Miss [Destitute’s Name], we are going to talk a little bit, sit here. The trainee told me your history and I realized that you have a daughter who helps you too.

Destitute – Yes, a lot!

Defendant – And how old is she?

Destitute – She is 34, she sold her car to help me.

Defendant – How did you become over indebted?

Destitute – My father died at the end of 2009, and he had a disability in his legs; my sister quit her job to help him, and she had to live with our brother. I tried to help her and I wanted to do the legal proceedings of heritage -it was at that time I walked into trouble.

Defendant – What trouble?

Destitute – This one, all the documents are with my nephew.

Defendant – When did it begin to complicate?

Destitute – Now, at the beginning of October, 2009.

Defendant – Only in October 2009?

Destitute – Yes.

Defendant – But what happened for you to take all your Money from Banco do Brasil Bank to Itaú Bank? (…) Tell me everything.

Destitute – I can bring everything.

Defendant – Tell me like this “I have called…”

Destitute – I called and the person asked for R\$ 150, then I could borrow 20 thousand reais.

Destitute – Me.

Destitute – He came after, because he had friends from the police.

Defendant – How much Money did you lose?

Destitute – Almost ten thousand reais.

Defendant – But if you were asking for money, why did you deposit?

Destitute – I don’t know, don’t ask me how.

Defendant – How many times did you deposit?

Destitute – Many.

Defendant – Many? How much? 20? Thousand?

Destitute – I have the deposits [slips].

Defendant – I’d like to talk to your nephew, can he come here?

Destitute – I think it won’t work, the Itaú’s manager already knows it and he called the guy who said he was going to return the money.

Defendant – How did you get the money? Did you make deposits?

Destitute – There is the day when [usurer] called.

Defendant – I didn’t understand one point, that’s why I wanted to talk to [nephew’s name]. There is a small part of this story that you’re not remembering to tell me.

Destitute – I don’t know what happened, I’m not lying.

Defendant – I believe you, but there is one point I don’t understand. They told you that you must deposit the money in order to…?

Destitute – To release the money.

Defendant – Did you always talk to the same person?

Destitute – [Name] was his name.

Defendant – Did your daughter know this story?

Destitute – She knows.

Defendant – Can you bring her along with you, next time?

Destitute – She can’t come because she works.

Defendant – I understand, but bring her.

Destitute – She didn’t understand that story.

Defendant – I didn’t understand it either.

Destitute – I don’t know how I got myself in trouble.

After the “destitute” answered the questions transcribed above, the defendant informed them that one of the conditions to be attended and receive the Commission’s assistance, was not to take out any further loans. As we saw during our fieldwork, this condition was often high-lighted in all attendances that we follow. The dialogue below shows us the emphasis on the importance of there being no assumption of other debts by the “destitute” and the reinforcement of their commitment to solve their “over indebtedness framework”:

Defendant – When the person wants to get loans, she’ll do it even if her name is subscribed in the restrictive credit entries, so it’s not enough to have it in your hands - I want to hear from you, I want you to say “I won’t get more loans”.

Destitute – I won’t get more loans!

Defendant – Once again.

Destitute – [turning to the trainee] – [Trainee’s name] I won’t get more loans!

Defendant – Once again.

Destiture – [turning to the author, Izabel Nuñez] – Izabel, I won’t get more loans!

Defendant – Once again.

Destiture – I won’t get more loans!

Another detail of the Commission’s attendance is the attempt to comprehend the reasons that the person ended up within the “over indebtedness framework”. Even though the member’s account is, in a sense, to recompose the frame; through the effort to comprehend the process of “over indebtedness”, the interactions that we followed demonstrated a kind of psychology of causality, expressed by the constant attempts to isolate, in time and space, the trace that caused it. This search for the truth reminds us of Kant de Lima’s (2004) description of a systematic position of suspicion, adopted by government agents, over the people, and it appears as well during the Inquérito Penal (criminal inquiry), done by Polícia Civil (civil police), legal procedures. During the dialogue we have transcribed below, the “destitute” explains the causes that took him to the over indebted-ness framework. This kind of questioning  was  frequently repeated during the attendances we followed as a recurrent practice, which undertook to cross examine the “over indebted” individual in relation to the causes that resulted in their over indebted position, in such a way as to make it possible to confirm his or her “good faith”. We also see a categorization process, moving towards the creation of a classificatory grid, dividing the justice system into the “good part” and the “bad part”, with the Public Defenders job being included in the former:

Trainee – How did this indebtedness start?

Destitute – The credit card was easy to use. I don’t have any control. I always had many debts, but I have always paid them. I would ask myself shall I travel? Yes, then I divide it in three installments. I like to go out for dinner with my wife. New cards are arriving now and I’ll have to use them… What do I do?

Trainee – The defendant will talk to you, to advise you.

Clerk – We are the ‘good’ part of judicial system, the judges are the ‘bad’ part.

As we mentioned, there are moments when the trainee, the defendant and the “destitute” interact simultaneously, especially when the defendant becomes involved in the analysis of the case, and is included within the conversation, exercising therefore, a higher role in the hierarchy. The dialogue transcribed below shows a distinction between the loans categorized as “female” ones, which are normally related to the use of credit cards. Another characteristic of the attendance rite, that we can see during this dialogue, is the review of the physical papers brought forward by the “destitute” individual. These papers are analyzed by the members, in order to evaluate the destitute individual’s position within the over indebtedness framework[4].

Defendant – Do you remember the payroll debts?

Trainee – Precisely 30%. He got loans to buy stuff, the seduction. I think this is a financial education case.

Defendant [looking at the papers brought by the “destitute”] – I’m here and I’m meeting Mister… [to the clerk] – Did you explain about the loan cycle interruption?

Trainee – He has more credit cards.

Defendant – And they were for him? These loans seem to be female ones.

Trainee – I think they are his things, too.

Afterwards, the defendant turns to the “destitute” and starts to interact with him, asking about what led him to take on so much debt, and how did his financial situation come to be like this. One may see his reference to the idea  of   ‘gorging’,   when  the  “destitute”  individual  puts himself in the position of “good faith”[5]; in other words, he was explaining the chain of events, those that are considered to be good and fair, that led to him becoming over indebted. The passage below shows the “destitute” individual’s desire to make clear his intention to pay his debts, and to avoid defaulting.

Defendant – Was it shopping that brought you to this situation?

Destitute – The simplicity.

Defendant 1 – What do you mean?

Destitute – I think it was mostly eating out. Sometimes to go to a restaurant like Bob’s. We are a little gluttonous.

Defendant 1 – You must not take out any further loans. We are counting on your efforts in this respect. I’d like you to come to a lecture for… EEF (…) It won’t happen in an overnight.

Destitute – I took out some loans to pay others.

Defendant 1 – Your will to repay them is very important.

Defendant 2 – Moreover, I want to demystify all of this. You may, as you say, have your name registered; but I want to demystify everything in order to avoid any more of those loans.

Destitute – They are not going to take my home?

Defendant 1 – No, this is your safe haven. Keep calm.

Defendant 2 – You must attend financial management school, and listen to ‘Doctor Finances’. As I see it, you don’t have enough money to negotiate the debts. Doctor Finance will help you to organize your budget. The debts you aren’t able to pay, just don’t pay.

Destitute – How does it affect me, juridicially?

Defendant 1 – They will call you and launch legal proceedings against you. Then you will be summoned to court, and a defendant will be named to work on your case. However, they won’t arrest you and they can’t take your home. We are not talking about defaulting. We are talking about interrupting this cycle. (…) The reconciliation comes from convenience and possibility.

Destitute – My name will be dirty, but I´ll have money.

Defendant 1 – Everyday survival. Live according to that money, if it remains, and keep at it.

The passage above demonstrates a common practice during the first attendance, which is to enroll the destitute into the Financial Education School, which is a project organized by Rio de Janeiro’s State Government, and which is located in the Vila Isabel neighborhood. It has a multidisciplinary team, and seeks to help people to reorganize their financial lives. During the first atten-dance, we noticed that there was an evaluation process with respect of whether or not to send the “destitute” individual to the school, in a way that they could organize their budgets and start paying their debts. Even when the destitute was an elderly person, the agents used to suggest that a family member should go there, in order to reorganize the family’s budget. Therefore, the school appears during our research as a “technique of power”, and those who go to NUDECON for assistance are often referred to it, in order to organize their consumption habits in a continuous and permanent way (Foucault, 1990). In a way, this affirms the importance of its contribution to the indebtedness framework’s success, in that the level of NUDECON assistance provided can be tied to the destitute individual’s attendance to the Financial School Program.

Presented briefly in the passages transcribed was a common use of that we called ‘indexical filtering’, utilized as an effort to restore the sense of certain, fundamental legal categories.bem de família (“porto seguro”), a impossibilidade de prisão por dívida (“não dá prisão”) e a inadimplência (“calote”). The answer to “how does it affect me juridically?”, for instance, results in the response that the destitute individual must adhere to the relevant Commission advice. Beyond the semantic mediation, translation, or ‘mental spaces’ conversion between legal and secular, we have a real categorization process, that both creates law and makes it real, every day, through context and action.

We will go, now, to the analysis of this phenomenon, starting by looking at the interactions between the commission members, through to reviewing the necessity to categorize every single destitute as over indebted or not.

Around the “first attendance”: interactions held between the Commission’s members

The interaction held between the trainees, the secretary and the public defenders with a view to supporting people who have requested the Over Indebtedness Commission’s assistance – “assistidos”, as we have already outlined, is elaborated upon in the sense of attributing a socioeconomic condition which could or could not perform as a support for a legal categorization for protection. We have perceived that the process is made up of interactional contexts that involve not only the Commission’s servants, but also, and intensively, the “assistidos”, who act as perceivers of a ‘categories universe’ where they are meant to be included.

The next step for the “over indebtedness” comprehension and description, in both context and action, will not focus on describing the face-to-face interactions between trainees, servants and public defenders, as we did in the last section, but will instead conduct a process geared towards showing, relating and confronting indexical high densities, which are supposed to categorize the over indebted person one way or the other, taking into consideration his/her causal aspects.

We have perceived that the effort which the “assistidos” take when looking for the Commission’s assistance has, as part of its main strategy, a good deal of cognitive tensioning, which is supposed to identify patterns and guidelines for their practical behavior. These actions are considered from their reflexive potential and, therefore, from an intense daily re-elaboration within the Commission’s process context. Through the contextual face-to-face interactions, our challenge will be to identify the categories and disputes which are related to the Commission’s efforts to produce some abstract categories from a global notion of “over indebtedness”. In this sense, we believe that a sequence of contrasts, premises and findings from the attendance’s contingency would imply social constructions of legal realities which are comprehended – in action - around the category “over indebtedness”. As could be perceived on the following interaction description, that construction debate shows itself in a full dispute and, therefore, highlights that we are far from an internal consensus:

Trainee – I don’t know if she is over-indebted.

Public defender 1 – It is the questionnaire which confirms this (…) You must take it to the meeting.

Secretary – It would have a criteria list.

Public defender 1 – It is not the trainee who is supposed to check this. It must be the public defender. It is more complicated than this. It is a complicated process. It must be scheduled for an attendance, to look for many things.

Public defender 2 – You must see her income tax statement, in order to ascertain if the person has an income to spend. Only considering the paycheck is not enough.

Public defender 2 –  Because it might be…

Public defender 1 – But, it could not be.

Public defender 2 –  And sometimes it seems that it is not.

Public defender 1 – And sometimes it seems that it is not, but it is!

As we can see from this conversation between a trainee, two public defenders and one Public Defender’s secretary, there is an intense complexity during the process of attributing the over-indebtedness category. Beyond the constraints applied by evaluating the proving documents (income and monthly expenditure), it seems to exist in some other instances within the categorization process, which would be high determinants. So, an apparent tension arises between the effort to objectify native realities and what is ultimately a subjective process, which relies heavily on the personal experiences of the Commission’s servants. These experiences are, as we see, confronted with a categorical activism that is considered from the “assistidos” perspective, and which is taken in context.

On the composition of that dialogue, the debate moments in which give rise to over indebtedness as a category, or as an indexer of legal contexts, were observed in three different forms of action.  The  first  one takes place when the “assistido” provides his/her social economic data to the trainee. In this moment, the trainee and the public defender meet each other in the back of the assistance room, with the intention that the former could reveal to the latter, the data obtained from the “assistido”. This data had been consolidated by the trainee on a digital form. Then, both individuals deliberate about the people who had requested the Over Indebtedness Commission’s assistance characteristics, focusing on some diagnosed causalities. This attendance step aims to guide the “assistido” toward some internal practices and solutions, that are recognized by the servants as routine methods.

Beyond that step, some face-to-face interactions were identified in backstage contexts, when there was not any ongoing assistance, which were caused by delays or absences, as well as cross-interactions, which were perceived to be doubts and misunderstandings.

We understand that the common characteristics of those interaction moments are a contingent action. Through the specific characterizations from assistance contexts, the debates around the construction of a legal status have arisen and have created multiple semantic arrangements, in which the attribution of an economic and legal situation is the main target. In the following conversation, held between a public defender and a trainee, we could perceive some central aspects related to the categorization effort. This debate has occurred after data collection:

Public defender – How is the lady [“assistida”]?

Trainee – She came with her grandson and her daughter is outside. She told me that her loans are long dated and that her daughter is schizophrenic.

Public defender – I know who she is. Does she live in Madureira [Rio’s neighborhood]? I know who she is. In fact, most of her debts are in the name of her granddaughter, aren’t they?

Trainee – Yes. There are some debts that she pays normally. The telephone bill she usually helps to pay.

Public defender – I hadn’t known that her pension and other incomes were so high.

Trainee – Her daughter is outside.

Public defender – I didn’t meet her daughter. How many creditors does she have? [verifying the trainee’s notes]. Wow!

Trainee – It is 50% of her income.

Public defender – It is already under execution?

Trainee - No, because her account is at Itaú [bank] and before she used to receive her salary at Bradesco [bank]. She has changed to Itaú in order to be released from execution.

Public defender – Oh, good!

Trainee – She cried during the assistance.

Public defender – I get the impression that she does not have the right profile for the Finance School. She can’t reach it.

Trainee – I think that everybody could go to the Finance

School, because it can help a little.

Public defender – Her Banco do Brasil’s loans are not so high.

Trainee – She has resolved the execution situation by moving her bank account.

Public defender – Let me reach her month spending.

Trainee – There are credit card bills too.

Public defender – It is not so high too. Her bills are well adjusted.

Trainee – She told me that she spends so much on taxis, drugs, and at the supermarket.

Public defender – I don’t think that we could suggest a limitation proceeding [for payroll loans] in this case, because it is just overcoming 20% of her income. For living day to day, she needs three thousands reais.

Trainee – The problem is Banco do Brasil. We could not verify Crefisa [credit agency] because we don’t have the contract and she doesn’t know how much she owes.

Public defender – Banco do Brasil. I want to schedule a conciliation meeting: offering approximately eleven thousand reais.

Trainee – Credit cards with fifteen and sixteen thousand.

Public defender – But she doesn’t have money to offer to Banco do Brasil. She must reduce her spending (…). Spending money on a dog?

Trainee – She told me that she couldn’t wash her dog.

Public defender – She must reduce her spending.

Trainee – I don’t know how she could do that.

Public defender – She has almost nothing. She is already overdue. I believe that the conciliation is the best solution for her. But you should schedule her conciliation meeting. Her presence will not be necessary in the second assistance meeting. Call her grandson. He does not seem to be exploiting her.

Trainee – I remember. He is over there. He brought everything for her.

Public defender – I felt that she is taking him as a support. I felt a collaborative spirit on him. She said “so I would have a dignified old age”. I think this is a case for the Finance School. But she would spend money to get there, so send her grandson. It will be good for her, for him and for everybody. The re-evaluation of the limiting procedure [payroll loan], we can consider further ahead.

Trainee – Ok.

Public defender – Have you thought about other things that I haven’t considered?

Trainee – No. Crefisa will wait.

Public defender – She seems to be conscious about not taking out any further loans.

Trainee – I told her that she must stop it.

Public defender – According to my feelings, in this moment, if we start with the limitation procedure, while she is not conscious about her problems, she might carry on with getting more loans. All right? Tell her that I will talk to her in a while.

This conversation suggests that the attended trajectory is an important way to diagnose  him/her  problems,  toward identifying the best way of “treating” them. The conversation between the public defender and the trainee is not simplifying the over-indebtedness identification through sticking to the hypotheses normally considered by the Commission.  In this sense, “financial education” comes out as a common category for interpreting the cases. When it does not appear as one of the possible resolutions for an over-indebtedness case, it serves instead as a mediation source, between the economic behaviors perceived, and the future of the personal finances in which the effort is made to “reduce” the monthly spending.

We could observe during the attendances, that the debate with respect of identifying an over-indebted per-son is mostly constructed under an idea of “awareness”. This process takes its causes generally from his/her household characteristics, considering its impact upon his/her social necessities. In this attendance step, his/her spending is correlated with his/her incomes, and is looking for a causal element which could be used to qualify and also orientate the case comprehensions. When they (public defenders and trainees) talk about spending, the “amount of debtors” is frequently highlighted, as well as the percentage of payroll loans, and is considered against its impact in the “assistido’s” monthly income. Beyond the public defender’s sentiment, or subjective impressions, these aspects are considered as objective evidence, which is meant to elaborate upon the over-indebtedness category, in context and by action.

Therefore, we have perceived that there is a continuous effort from the Commission’s servants to confront the causal effects of over-indebtedness by listing a series of criteria which are, in context, considered in their normative nature. These criteria materialize through the assistance form (“fichinha”):

Public defender [to the researcher] – There are some people who don’t know that they are over-indebted. Other people arrive here saying that they are under-indebted. Here there is a “fichinha” for each problem. For example: when we see three Banks’s listing criteria the red light turns on.

The form in which the criteria are listed is the basis for organizing and summarizing the main objective aspects of the consumers who seek the Commission’s assis-tance. As we see in the last speech transcribed, the form is supposed to be a determinant source for categorizing the “assistido” as “over-indebted” or not, entirely separately to their own personal diagnosis of their situation.

However, the potentialities in using objective criteria in the categorization process are frequently demonstrated before the servants’ subjective impressions, which arise during face-to-face interactions which consider the idea that each personal story has its peculiarities:

Public  defender  –  According  to  everything  you  talked

through with her, what do you feel? Why does she spend so much money? Health problems?

Trainee – I think that it is a problem with her husband’s health, as he had to stop working.

Public defender – But she told you that?

Trainee – No.

Public defender – Did she tell you about her expectations of our Commission?

Trainee – No.

The trainee’s, the employee’s and also the public defenders’ perceptions are made up of a set of observations that are generated during the assistance. This process is constituted by a relationship between the applied data (“papers”) and the semantic and narrative context of the personal views, within the assistance context, which is considered by its dramatic aspects.

We understand that the personal assistance context, when correlated to a descriptive and causal narrative, is a central aspect of conceiving over-indebtedness. From this point of view, the narrative has as cognitive motto; the efforts of turning some subjective feelings into expressive data. According to Goffman, this exercise would imply that turning those visible costs into invisible ones, aiming to conceive the activities in their factual dimension, as well as considering the expressions of social roles in the specific context of face-to-face interactions (Goffman, 1985:39).

When an “assistido” is absent in the assistance room, it is common for the Commission’s members, on considering his/her personal narrative, to establish a connection between a virtual social identity, by which we mean retrospective imputation, and a real social identity, attributes that could be effectively arranged (Goffman, 1963, 2-3). This connection is able to identify, as well as exponentiate, some characteristics of the person who is seeking the attendance at NUDECON through some efforts to categorize him/her as an over-indebted consumer. Moreover, it would create some ways of inducing categories on a pre-determined universe of problems, which frequently inform the nature of the Over Indebtedness Commission.

The interaction below happened between a secretary, a public defender and a trainee, before the first attendance, when a scheduled “assistido” was late. The delay made possible a debate between them.

Employee (secretary) – This is a person who has higher spending than income: 70, 80 and 90%. He is able to pay his daughter’s studies and he has a car. To me, he is not an over-indebted person. The car is a problem for me, but it is alienated. The bank would not want to renego-tiate. They will see his salary with a debt of 7000 and maybe it will be enforced. When it exceeds 3000, they will come in.

Public defender – How many payroll loans does he have?

Trainee – Four.

Employee (secretary) – It left seven hundred, but he uses

it in general spending.

Public defender – He is not over-indebted!

Employee (secretary) – The money that is left, he uses for living.

Public defender – We could tell him about the Finance School in order to suggest to him that he equates his spending with his incomings. He was joking a lot. This is not an over-indebted person’s psychology profile. You should explain to him the difference between indebted and over-indebted and, therefore, ask him to return to the first assistance for orientations and conciliation.

Again, it is evident that the consolidation of an over-indebtedness case has an attributive feature.  A detailed comprehension of the person’s economically meaningful life necessities arises as a central strategy to identify the extent to which they could offer to renegotiate their debts. During the assistance contexts, this local policy uses the maintenance of what they call “vital minimum”, the amount of money that a person needs for a basic living, as a general reference point. Hence, in the first place, they try to calculate this “vital minimum” in order to determine what the following actions will be; for example, reordering debts and reducing spending.

According to that interaction, we can perceive a hybrid character on establishing the basis, and the criteria, to categorize over-indebtedness in context. Thus, after requesting the values and percentages, and subse-quently identifying the person’s financial situation, some personal impressions, from what we understand as intuitional and evidentiary grounds, are highlighted in order to create an “over-indebted person’s psychology profile”, which is preconceived by the Over Indebted Commission members. Since the establishment of the relationship between those two analytical axes, the over-indebtedness could be translated into categories: in essence, the difference between “much indebted” and “over-indebted”.

From the described context, a person who is qualified as “much indebted” has all the categorized economic attributions, but, not the moral ones. The “psychological profile” is a native effort to translate this perspective. Such characteristics, that the “assistido” did not have because he was “joking a lot”, are a product of what we call situational morality. We believe that this condition is a requirement for effective categorization which, now, arises as a social construction of good faith. In many of the observed face-to-face situations, embarrassments, anger, shame and suffering were demonstrated as objec-tifying elements, for a moral perception of the over-indebtedness. As such, we have verified that the categorization process for over-indebtedness seems to be “informed by various moralities that result in a legal consolidation process connected to pre-determined moral values, while eliminating others. This is closer to what Eilbaum (2012) has found during her research. These moralities are not constrained narrowly by the laws; on the contrary, they inform some rules which are kept in place while face-to-face interaction occurs between the people who are under assistance and the public defenders.

So, in this path whose narrative arises from a perma-nent debate around imputations, the empirical reference, taken by the Commission’s servants, are the causal aspects. This causality, in context, is turned into a coordination strategy through the interpretation of a person’s narrative. However, the potentiality of this data’s interaction has its reasons, not only in the preliminary identification of an over-indebtedness type, but also as a central aspect for a personal categorization, toward the sort of resources that aim to do what the Commission’s servants call “way back” – the “financial health” recovery.

Trainee – In his case, there are not so much payroll debts, but there are many credit card debts.

Public defender – What did you see? What was the cause?

Trainee – He had to stop working, so his income decreased.

Public defender – He began to use credit cards as a supplementary income. In fact, we must identify how much money is left for his living.

We persist with the assertion that causality psychology is a determinant aspect for coherent ordination of the Commission’s social reality upon facing over-indebtedness. The “assistido” is, therefore, turned into a social construct in order to be interpretable in a “multiplicity of realities”, in which he/she will be characterized by some subjective meanings. According to Berger and Luckman, this “multiplicity of realities” has as a primordial base the everyday life which is, per se, a reality. Only then, with the actions and thoughts in context, does the “real” emerge in its relationship with the knowledge (1966: 19-20).

So, according to some causal sources (illness, income decrease, unemployment) the “assistido” will be consider-ed as a part of the NUDECON’s over-indebtedness realities. The contact of this perception with objective data will, then, propitiate him/her to reach the NUDECON’s legal support, which is generally constituted by conciliations between the over-indebted person and his/her creditors (banks, credit agencies and stores).

Public defender – The most important thing is to know that we are going to support you. According to my personal experience, you are able to receive the Commission’s support. As I see, your problem is to complement the income. Using a credit card to complement income is the same of making loans. However, the interest rate is higher. So, it doesn’t work. You have gone down that path, and now we should make the way back. Traditionally, we make it through concilia-tion sessions. My point is to schedule the conciliation sessions by assigning lower values, but I request that you to bring the exact values that you can offer for paying. Remember that you are not obliged to accept their proposal.

[1] As we’ll describe during this session, only after the “first attendance” will the Defendant’s decision in relation to the case assistance take place.

[2] In relation to the case’s construction as “social problems” and as policy areas during contextual and bureaucreatic routines, see: Ferreira, 2001.

[3] Author’s note: the question is always made using informal language, so we decided to translate it in the same way.

[4]Guedes (2013), who have worked with workers and people affected by dams in the north of Goiás (a Brazilian State), the papers play a key role as mechanisms to prove and justify individual claims against the State, as well as to grant a narrative cohesion to this people history.

[5] The term “good faith”, according to what we saw during fieldwork, means a native category used and repeated by the Public Defendant’s Agency to frame, or not, the “destitute” in the “over indebted” category. Although we highlight that this category is used by legal scholars who study l

CONCLUSION

We have observed from the Commission’s assistances, a series of face-to-face interactions which were described in order to demonstrate “over-indebtedness” as a narrative indexer. Its common aim is to assign categories. We perceived that the construction of those narratives generally comes from contingent situations. This has allowed us to identify the Commission’s daily practices, which are closer to a permanent process of both living and producing the law’s context. So, we believe, those categorization processes are mediated by the contingent, which brings a tension between mimetic, repetitive and innovator actions, as Lefebvre has characterized in his concept of praxis (Lefebvre, 1966: 43). We have seen that these settings arise according to the present and/or imagined realities that are established by face-to-face interactions, between the Commission’s members. Therefore, there is not any specific profile for an over-indebted person at NUDECON. What we can perceive is that, on the other hand, there are imagined profiles that suit the members’ experiences in the institutional context, following a classificatory system (Durkheim and Mauss, 2009) which is meant to distinguish the consumer as either “active” or “passive”; “over-indebted” and “much indebted”; “good faith” and “bad faith”.

We tried to demonstrate, through the transcription of interactions (some of them defined by a speech turn, others considered in crossed-interactions), that the empirical phenomenon of the over-indebtedness strives, ultimately, to structure a knowledge order which, through practical contexts, aims to establish permanent connec-tions between the comprehensive outline of economics and morality. This knowledge base, while still in development, realizes the accomplishments of the law, taken as they are from the proposed solutions (for instance, limitation action for payroll loans), along with the conciliation sessions.

Looking at the people in question (“assistidos”), we have perceived that they possess a basic grasp of the categories which are related to the over-indebtedness. This fact allows us to say that the assistance contexts are guided by a consensus which is established between the involved actors, and which can generally be identified by the common use of conciliations sessions with debtors.

We highlighted, therefore, the “assistidoscategorical activism who, intuitively, have – in a conscious limit of their interests – the capacity to mitigate, or even to pro-duce, references and symbols with the aim of supporting their over-indebtedness framework and, ultimately, to become holders of the NUDECON’s tutelage.

We have also perceived that in amongst those face-to-face interactions, there are moralities which we have been characterized as situational (Eilbaum, 2012). We are carrying these interactions out in person, and so, certain practices and decision influencers arise in a situational way. Consequently, such morality oscillates according to the objective  and  subjective  characteristics and demands.

Following these observations, we have found that the causality in each given case generally orders the face-to-face interactions, in the sense of forcing narratives, of which the intention is the “over-indebtedness” categori-zation. In fact, we can identify a causality psychology that informs the real psychological state of over-indebted people at NUDECON. In contrast to the claimed process of over-indebtedness, the debt causing fact searching aspect situates its empirical features in a pathological universe, considering that the construction of meanings for the situation is always an important requisite. These meanings will suit as structuring elements, for a daily categorizing of the NUDECON’s “over-indebtedness”.

A similar process was also demonstrated through an application of the ethnographic technique called shadow writing, at some legal hearings involving convicted criminals and social workers in Scotland (Halliday et al., 2008). When the emotional and moral dimensions of the objectification process of narratives are highlighted in a written report, the authors found that this task contributed towards the normalization and codification of moral judgments, as well as for the elaboration of persuasive narratives. Komter has used ethnomethodology in order to approach the reflexive aspect of producing some witness testimony minutes at police departments (Komter, 2001). The author has demonstrated that the content of those documents - produced by testimonial takers - had been orientated to the future operators and users of the documentary evidence. Similar conclusions of ours are not, however, necessarily recent. Sudnow (1965), in an ethnographic study at a Californian Public Defendant's Office, has put to his sociologist colleagues the impossibility of using an analysis based on the direct confrontation between the defendant’s narrative and the written law. The public defenders’ “representation” role does not dispense with the elements of the social structure, knowledge of criminal behavior, community ecological characteristics, standards of a daily life in suburbs and also the defenders’ psychological and social biography.

What we, ultimately, want to say, is that the categories which arise from face-to-face interactions in the assis-tance observed contexts, are constituted by moralities and their connections with causal nexus, that can appear as objective and/or subjective individual/social aspects. When merged, both moralities’ categorization process and its causality turn into what we call situational comprehension of the good faith, considering its quality as a social construct. Moreover, we were able to correlate a plethora of problems and socio-economic relationships, with their potential for institutionalization through moral categorization. So, when the assistance is happening, the “assistido” will be considered while using as a categorization base, the objectification of the subjective elements of his/her narrative. As demonstrated by Fassin (2009), the economy and economic exchanges are also informed by  moralities,  when  objective  and  subjective aspects are considered in a system of render and exchanges. At NUDECON is evident that what is intersubjective is the closing good faith evaluation as a final categorization aspect. This evaluation has a moral burden. We know, therefore, that this process demon-strates the (re)construction of Laws in context and in action.

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