The Constitution of the Republic of South Africa states that all citizens have a right to access adequate food and water. However, water services provision has remained one of the biggest challenges faced by most municipalities. The Umzinto water supply system under the auspices of the Ugu District Municipality (Ugu DM) was selected as the study area to evaluate the water supply interruption frequency. Data range for the study was from 01 November 2015 to 31 December 2019. The highest number of interruptions was experienced in Umzinto town, Uswani, Amangamazi and Amandawe areas. The infrastructure was outdated and needed to be replaced as a matter of urgency. Other interventions that needed to be implemented were recommended included consumer awareness programme, consumer enumeration and connection, billing and collection and routine maintenance. The lack of planned maintenance for some of the infrastructure had led to it deteriorating to a level where it had become too expensive to maintain and repair, but the only sustainable solution was replacement.

Keywords: Water supply, Access, Water services provision, Interruptions, Aged infrastructure, Operations and Maintenance, Sustainable, Municipalities, Spatial and temporal trends, Umzinto Water Supply System.