The evolution of technology, mandated the innovation numerous and different functions within the economic unit. Cost systems are also included to these system upgrades, since detailed planning regarding expenses greatly impacts the economic stability and sustainability of an organization. Therefore, the combined utility derived from use of cost data and information systems; after taking into consideration each unique goals an organization sets’, results in development, optimization of processes, sufficient control mechanisms. The latter greatly improve and guide managers to proper strategic and everyday planning. However, these systems are affected easily by a number of factors that could differ depending on the region or sector the company is based. This paper evaluates the variables that can have a positive effect on the use of cost and information systems in Retail businesses operating in a vital agricultural area. A questionnaire was administered via e-mail to retail’s employees from the urban and suburban areas of Thessaly. Statistical analysis included descriptive statistics, scale reliability control and multiple regressions. The results demonstrated a positive impact of cost and information systems on performance, assuming the cost system does not increase complexity, while a company is capable of integrating information systems. Concerning the latter result, the ability and knowhow of employees operating these systems was of particular interest, since companies do not always consider employees’ training as part of the overall system’s investment.
Key words: Integrated information technology, cost systems, information systems, business performance, and human factor.
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